RE: Oracle support and maintenance
Date: Thu, 28 Jan 2016 09:51:22 -0800 (PST)
Message-ID: <53c3a626-37ba-480f-9cb6-310086be4e80_at_default>
LOL, for once a short message from Mr. Farnham that succinctly says what I could say. ;)
Pete
Pete Sharman
Database Architect, DBaaS / DBLM
Enterprise Manager Product Suite
33 Benson Crescent CALWELL ACT 2905 AUSTRALIA
Phone: HYPERLINK "tel:+61262924095"+61262924095 | | Mobile: +61414443449 Email: HYPERLINK "mailto:pete.sharman_at_oracle.com"pete.sharman_at_oracle.com Twitter: @SharmanPete LinkedIn: au.linkedin.com/in/petesharman Website: petewhodidnottweet.com
_____
"Controlling developers is like herding cats."
Kevin Loney, Oracle DBA Handbook
"Oh no, it's not, it's much harder than that!"
Bruce Pihlamae, long term Oracle DBA
_____
From: Mark W. Farnham [mailto:mwf_at_rsiz.com]
Sent: Friday, January 29, 2016 4:44 AM
To: sethmiller.sm_at_gmail.com; Pete Sharman <pete.sharman_at_oracle.com>
Cc: Sherrie.Kubis_at_swfwmd.state.fl.us; Oracle-L Freelists <oracle-l_at_freelists.org>; rjoralist3_at_society.servebeer.com
Subject: RE: Oracle support and maintenance
Obviously Pete can neither confirm nor deny.
From: HYPERLINK "mailto:oracle-l-bounce_at_freelists.org"oracle-l-bounce_at_freelists.org [mailto:oracle-l-bounce_at_freelists.org] On Behalf Of Seth Miller
Sent: Thursday, January 28, 2016 11:24 AM
To: Pete Sharman
Cc: HYPERLINK "mailto:Sherrie.Kubis_at_swfwmd.state.fl.us"Sherrie.Kubis_at_swfwmd.state.fl.us; Oracle-L Freelists; HYPERLINK "mailto:rjoralist3_at_society.servebeer.com"rjoralist3_at_society.servebeer.com
Subject: Re: Oracle support and maintenance
Pete,
I need a hint. Does it start with the sound Rimini and end with the sound Street and rhyme with Rimini Street?
Seth Miller
On Wed, Jan 27, 2016 at 4:37 PM, Peter Sharman <HYPERLINK "mailto:pete.sharman_at_oracle.com"pete.sharman_at_oracle.com> wrote:
One point I haven’t seen mentioned yet – make sure the company you go with (if it’s not Oracle) is not in the midst of court cases about theft of intellectual property. I’m not mentioning any names specifically because that would almost certainly get me into trouble as an Oracle employee, but if you google some of those terms I’m sure you’ll come up with at least one company name that I would strongly recommend not going with as a result. J
Pete
Pete Sharman
Database Architect, DBaaS / DBLM
Enterprise Manager Product Suite
33 Benson Crescent CALWELL ACT 2905 AUSTRALIA
Phone: HYPERLINK "tel:+61262924095"+61262924095 | | Mobile: +61414443449 Email: HYPERLINK "mailto:pete.sharman_at_oracle.com"pete.sharman_at_oracle.com Twitter: _at_SharmanPete LinkedIn: HYPERLINK "http://au.linkedin.com/in/"au.linkedin.com/in/petesharman Website: HYPERLINK "http://petewhodidnottweet.com"petewhodidnottweet.com
_____
"Controlling developers is like herding cats."
Kevin Loney, Oracle DBA Handbook
"Oh no, it's not, it's much harder than that!"
Bruce Pihlamae, long term Oracle DBA
_____
From: Sherrie Kubis [mailto:HYPERLINK "mailto:Sherrie.Kubis_at_swfwmd.state.fl.us"Sherrie.Kubis_at_swfwmd.state.fl.us] Sent: Tuesday, January 26, 2016 12:52 AM To: HYPERLINK "mailto:oracle-l_at_freelists.org"oracle-l_at_freelists.org Cc: HYPERLINK "mailto:rjoralist3_at_society.servebeer.com"rjoralist3_at_society.servebeer.com Subject: RE: Oracle support and maintenance
Some of the points that I am preparing to talk to third-party vendors are:
- Cost. Most charge 50% of the current maintenance cost
- Patches. It’s a given that PSU/CPU or custom patches will be gone. What else regarding patches are no longer accessible.
- Access of MOS Knowledge Base and MOSC Technical Forums
- How are problems classified and what response is guaranteed
o Downed system severity
o Production impacting
- Enterprise Manager
- Diagnostics and Tuning Packs
- APEX
- Non-Active Data Guard
I agree that patches would be a critical missing pieces. Also the ability to draw from a wide range of Oracle Support Engineers for assistance. I’ve had my issues with support response over the years, but I can always work it through a manager and get what I need.
I am in the information gathering stage and want to come up with every point and counter-point possible to present a business proposal back to management with pros and cons, with a risk analysis.
Any insights are appreciated,
Sherrie
Subject: RE: oracle-l Digest V13 #15
Date: Fri, 22 Jan 2016 10:15:09 -0600
From: Rich J <HYPERLINK "mailto:rjoralist3_at_society.servebeer.com"rjoralist3_at_society.servebeer.com>
On 2016/01/22 08:30, Sherrie Kubis wrote:
> Does anyone have experience with third-party support vendors, or additional information on what will no longer be accessible without maintenance?
While I haven't seriously looked at third-party support, the one
critical piece that seems to be missing is access to software patches.
Those have unfortunately proven to be crucial for me to be able to keep
our Production DBs afloat, and I don't even generally apply CPUs/PSUs.
It also impacts "free" Oracle software like EM12c, where the upgrade to
12.1.0.5 requires patch 11061801.
Perhaps patching is a question that needs to be asked of the support
vendors you interview.
GL!
Rich
Sherrie Kubis
Sr. Oracle DBA
Information Technology Bureau
Southwest Florida Water Management District
2379 Broad Street
Brooksville, FL 34604-6899
352.796.7211 x4033
HYPERLINK "mailto:steve.dicks_at_swfwmd.state.fl.us"sherrie.kubis_at_swfwmd.state.fl.us
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Received on Thu Jan 28 2016 - 18:51:22 CET