Re: Oracle support and maintenance

I need a hint. Does it start with the sound Rimini and end with the sound Street and rhyme with Rimini Street?

Seth Miller

On Wed, Jan 27, 2016 at 4:37 PM, Peter Sharman <pete.sharman_at_oracle.com> wrote:

> One point I haven’t seen mentioned yet – make sure the company you go with
> (if it’s not Oracle) is not in the midst of court cases about theft of
> intellectual property. I’m not mentioning any names specifically because
> that would almost certainly get me into trouble as an Oracle employee, but
> if you google some of those terms I’m sure you’ll come up with at least one
> company name that I would strongly recommend not going with as a result. J
>
>
>
> Pete
>
> [image: Oracle logo]
>
> Pete Sharman
> Database Architect, DBaaS / DBLM
> Enterprise Manager Product Suite
> 33 Benson Crescent CALWELL ACT 2905 AUSTRALIA
>
> Phone: +61262924095 | | Mobile: *+61414443449*
> Email: pete.sharman_at_oracle.com Twitter: _at_SharmanPete LinkedIn:
> au.linkedin.com/in/petesharman
> Website: petewhodidnottweet.com
> ------------------------------
>
> "Controlling developers is like herding cats."
>
> Kevin Loney, Oracle DBA Handbook
>
>
>
> "Oh no, it's not, it's much harder than that!"
>
> Bruce Pihlamae, long term Oracle DBA
> ------------------------------
>
>
>
> *From:* Sherrie Kubis [mailto:Sherrie.Kubis_at_swfwmd.state.fl.us]
> *Sent:* Tuesday, January 26, 2016 12:52 AM
> *To:* oracle-l_at_freelists.org
> *Cc:* rjoralist3_at_society.servebeer.com
> *Subject:* RE: Oracle support and maintenance
>
>
>
> Some of the points that I am preparing to talk to third-party vendors are:
>
>
>
> - Cost. Most charge 50% of the current maintenance cost
>
> - Patches. It’s a given that PSU/CPU or custom patches will be
> gone. What else regarding patches are no longer accessible.
>
> - Access of MOS Knowledge Base and MOSC Technical Forums
>
> - How are problems classified and what response is guaranteed
>
> o Downed system severity
>
> o Production impacting
>
> - Enterprise Manager
>
> - Diagnostics and Tuning Packs
>
> - APEX
>
> - Non-Active Data Guard
>
>
>
> I agree that patches would be a critical missing pieces. Also the ability
> to draw from a wide range of Oracle Support Engineers for assistance. I’ve
> had my issues with support response over the years, but I can always work
> it through a manager and get what I need.
>
>
>
> I am in the information gathering stage and want to come up with every
> point and counter-point possible to present a business proposal back to
> management with pros and cons, with a risk analysis.
>
>
>
> Any insights are appreciated,
>
> Sherrie
>
>
>
>
>
>
>
>
>
> Subject: RE: oracle-l Digest V13 #15
>
> Date: Fri, 22 Jan 2016 10:15:09 -0600
>
> From: Rich J <rjoralist3_at_society.servebeer.com>
>
>
>
> On 2016/01/22 08:30, Sherrie Kubis wrote:
>
>
>
> > Does anyone have experience with third-party support vendors, or
> additional information on what will no longer be accessible without
> maintenance?
>
>
>
> While I haven't seriously looked at third-party support, the one
>
> critical piece that seems to be missing is access to software patches.
>
> Those have unfortunately proven to be crucial for me to be able to keep
>
> our Production DBs afloat, and I don't even generally apply CPUs/PSUs.
>
> It also impacts "free" Oracle software like EM12c, where the upgrade to
>
> 12.1.0.5 requires patch 11061801.
>
>
>
> Perhaps patching is a question that needs to be asked of the support
>
> vendors you interview.
>
>
>
> GL!
>
>
>
> Rich
>
>
>
>
>
>
>
> *********************************************************
>
> Sherrie Kubis
>
> Sr. Oracle DBA
>
> Information Technology Bureau
>
> Southwest Florida Water Management District
>
> 2379 Broad Street
>
> Brooksville, FL 34604-6899
>
> 352.796.7211 x4033
>
> sherrie.kubis_at_swfwmd.state.fl.us <steve.dicks_at_swfwmd.state.fl.us>
>
>
>
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