Re: Third Party Oracle Support
Date: Wed, 27 May 2015 03:57:25 +0000
Message-ID: <CALn1tDsRAfCNGp1t+bE=4JSEO5sfu+Pxgcixw7kC68_OmnuWkg_at_mail.gmail.com>
My understanding is you pay the company eg Rimini street and they stockpile the patches while you have the "Oracle Support" licence. When you forgo your support licence with Oracle you still have the ability to apply the patches that they have downloaded for you.
It is seen as a "cost saving" but I guess you are stuck at a particular version and can never move forward.
It all seems a bit murky in a legal sense.
Stojan
www.stojanveselinovski.com/blog
On Wed, May 27, 2015 at 12:38 PM Tim Gorman <tim_at_evdbt.com> wrote:
> It used to be that support cost 22% of the full retail license price,
> leading to a situation where some entities with more than a 78% discount
> pay far more for support than licenses.
>
> But if I recall correctly, 15% was for the ability to use "
> support.oracle.com" and 7% was for upgrades and patches, or maybe it was
> the other way around?
>
>
>
>
> On 5/26/15 20:22, Hans Forbrich wrote:
>
> On 26/05/2015 7:00 PM, Stojan Veselinovski wrote:
>
> Hi All,
>
> Recently I've had discussions and know of companies that have decided to
> not pay the Oracle support licence and do it via a third party.
>
> Anyone know the ins and outs of this?
>
> Are you able to receive patches via the third party seeing you are not
> paying support?
>
> Regards,
>
> Stojan
> www.stojanveselinovski.com/blog
>
>
> One needs to realize that part of the Support offering is the access to
> patches and upgrades that are only available through Oracle Support
> system. Anyone offering to distribute these is [likely] violating a bunch
> of agreements, unless they have cut a sweetheart deal with Oracle -
> unlikely as it undermines Oracle's significant revenue stream.
>
> At one time, Oracle offered a 2-tier support deal - support only (access
> to metalink and analyst assistance) and patches. Seems that may have
> disappeared.
>
> There are a couple of interesting articles on the topic - not favourable
> for the support provider
> -
> http://www.informationweek.com/applications/oracle-wins-case-against-third-party-support-provider/d/d-id/1110405
> -
> http://www.pcworld.com/article/2033683/oracles-mark-hurd-users-weigh-in-on-thirdparty-software-maintenance.html
>
> On the other hand, some organizations are properly and successfully
> providing a support contract that effectively resembles remote DBA
> services. Some companies that do this are actually very good at it and I
> would encourage considering using those services - if appropriate.
>
> /Hans
>
>
>
-- http://www.freelists.org/webpage/oracle-lReceived on Wed May 27 2015 - 05:57:25 CEST