Re: Oracle Support's outage
From: Niall Litchfield <niall.litchfield_at_gmail.com>
Date: Mon, 29 Apr 2013 06:59:26 +0100
Message-ID: <CABe10sZFgr6Hh3XNs2Zad2g55C_0gYw1PpfnfV8RJE+EjPV0YA_at_mail.gmail.com>
Oracle support is available by phone as well as the web. In the case of scheduled outages then alternative contact methods are advertised both before and during the outage.
As for unscheduled outages, I personally would judge the professionalism of an organization not by their mere occurrence but by the response to the event (and I guess by the frequency of the event). Overall it seems to me OSS have made big improvements in MOS reliability since the flash days. On Apr 29, 2013 5:34 AM, "Kamran Agayev (ICT/SNO)" <itakamran_at_azercell.com> wrote:
Date: Mon, 29 Apr 2013 06:59:26 +0100
Message-ID: <CABe10sZFgr6Hh3XNs2Zad2g55C_0gYw1PpfnfV8RJE+EjPV0YA_at_mail.gmail.com>
Oracle support is available by phone as well as the web. In the case of scheduled outages then alternative contact methods are advertised both before and during the outage.
As for unscheduled outages, I personally would judge the professionalism of an organization not by their mere occurrence but by the response to the event (and I guess by the frequency of the event). Overall it seems to me OSS have made big improvements in MOS reliability since the flash days. On Apr 29, 2013 5:34 AM, "Kamran Agayev (ICT/SNO)" <itakamran_at_azercell.com> wrote:
> Hi folks
> I would like to get your opinion on unscheduled outage of Oracle Support.
> IMHO, it's not professional for the software company that provides HA
> solutions to experience (scheduled, or) unscheduled outages. What if I have
> a very critical issue and must check metalink notes or get any patch or
> patchset?
>
> Thanks
>
> Kamran Aghayev A.
>
>
>
>
> --
> http://www.freelists.org/webpage/oracle-l
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>
-- http://www.freelists.org/webpage/oracle-lReceived on Mon Apr 29 2013 - 07:59:26 CEST