RE: Operational Excellence - True or False? (Feel free to explain if so inclined)

>>> I think you have made the mistake of equating excellence with
infallible or inerrant (or perhaps both). Perhaps to you that is what operational excellence is. To be inerrant and/or infallible.    

The problem with these terms is that management will run with them. Then, over time, they take on a whole different meaning. And that word, 'infallible', is the word I'm afraid will become synonymous with excellence.  

Where I work, management tries very hard to not use buzz words or ambiguous terms. Yes, we have metrics and we always strive to improve them. It's nice to see your app with that number next to its name. And when it isn't it pushes you to make changes to get your app back up there.  

I guess it's time for me to socialize this idea in the office. J        

From: Taylor, Chris David [mailto:ChrisDavid.Taylor_at_ingrambarge.com] Sent: Thursday, July 28, 2011 3:23 PM
To: Coll-Barth, Michael; 'oracle-l_at_freelists.org' Subject: RE: Operational Excellence - True or False? (Feel free to explain if so inclined)  

Yikes! Yes, I think you need to eat J  

I actually made the conscious decision to not define Operational Excellence because it is different for each organization. Operational excellence might be recognized by providing 5 9s of availability (99.999) because that is what is determined as the measuring stick for a particular organization. A different organization may strive for response time for 90% of queries to complete in under 10 ms. Obviously these are simplistic examples.  

I think you have made the mistake of equating excellence with infallible or inerrant (or perhaps both). Perhaps to you that is what operational excellence is. To be inerrant and/or infallible.  

I hope that helps.  

--Chris

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