Re: MOS: Mystifying the user community (SR #3-1090025121: Report Issue with this site)

From: Bill Ferguson <wbfergus_at_gmail.com>
Date: Thu, 10 Dec 2009 09:38:13 -0700
Message-ID: <4025610e0912100838o6e8c1c2clf8f00a316e972bb7_at_mail.gmail.com>

Really kind of a pain in the (you know where), but he (Richard Miller) suggested the following:

Rename the SR section to "Technical Service Requests"
Click the "Customize Page" link (upper right corner) and add another "Service Requests" section.
Change the filter on it to only show the non-technical SR's.
Rename it to "Non-Technical Service Requests".

I have no idea why the developers figured this way improved performance, it's stupid and non-intuitive.

Bill Ferguson -- http://www.freelists.org/webpage/oracle-l

Received on Thu Dec 10 2009 - 10:38:13 CST

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