Re: MOS: Mystifying the user community (SR #3-1090025121: Report Issue with this site)
Date: Thu, 10 Dec 2009 14:24:36 +0000
Message-ID: <5e317f310912100624w5cee0928q50d77dc1af45876a_at_mail.gmail.com>
Probably some "magic" caused by them re-doing all of the SR numbers. Still can't believe that they buried the announcement of that on the FAQ doc!
Pete
On Wed, Dec 9, 2009 at 3:00 AM, Gus Spier <gus.spier_at_gmail.com> wrote:
> Hi, listers.
>
> Maybe someone here can see something obvious that I'm missing.
>
> The following message from Oracle Support refers to an SR that I really
> don't remember filing. I did, however, take advantage of a "Send Feedback"
> feature on a page to point out an inconsistency on their page.
>
> BUT, following the instructions below, I went to MOS, chose the Service
> Request tab, and failed to find the Service Request cited in the message.
> It simply isn't there.
>
> Dare I point out to them the apparent paradox? Won't it just generate
> another throw-away SR that I won't be able to find to comment on or track?
>
> <SIGH!/>
>
> R,
>
> Gus
>
> ---------- Forwarded message ----------
> From: <no.reply_at_oracle.com>
> Date: Tue, Dec 8, 2009 at 8:31 PM
> Subject: SR #3-1090025121: Report Issue with this site
> To: gus.spier_at_gmail.com
>
>
> Hello Gus,
>
> Please note that we have concluded our work on Service Request #
> 3-1090025121: Report Issue with this site. If you would like to revisit this
> matter, please go to My Oracle Support at http://support.oracle.com and
> choose the Service Request tab, retrieve the Service Request and request
> that it be reopened.
>
> Your feedback is very important to us and is the primary determinant of how
> we measure success, drive decisions, and define our improvement initiatives.
> Satmetrix Systems, a third party vendor, administers our Customer Service
> Request (SR) Transactional Survey. If selected to participate in the SR
> transactional survey, you will receive an email from Satmetrix Systems in
> the next 2-3 days. Alternatively you can request a survey invitation by
> sending an email to ops-cust-sat_ww_at_oracle.com.
>
>
> Thank you,
> Helen Thomson
> Oracle Customer Support
>
> Note: Please do not reply to this email. This mailbox does not allow
> incoming messages.
>
>
>
-- Regards Pete -- http://www.freelists.org/webpage/oracle-lReceived on Thu Dec 10 2009 - 08:24:36 CST