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Re: Metalink response time

From: Robert Freeman <robertgfreeman_at_yahoo.com>
Date: Tue, 30 Jun 2009 09:08:36 -0700 (PDT)
Message-ID: <618917.90357.qm_at_web38902.mail.mud.yahoo.com> 






What is the severity level of the SR? If it's a 3 or higher, that is why you are getting slow response.



 Robert G. Freeman


Oracle ACE


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  •   Original Message ----
From: Bill Ferguson <wbfergus_at_gmail.com>
To: oracle-l-freelists <oracle-l_at_freelists.org>
Sent: Tuesday, June 30, 2009 10:00:50 AM
Subject: Metalink response time






Hi all,



Has anybody filed a SR in the last few days and still waiting around
for a response?



I filed one Saturday morning (Denver time), about 7:30 am. Yesterday
at 9:30 am (about 50 hours later), it was finally assigned to an
analyst, who finally sent me an email early this morning about 2:30
am, simply saying they are looking into it.



The SR seems like it would be a fairly simple one for them. I was
going to perform an upgrade from 11.1.0.6 to 11.1.0.7, but the OUI
installer is somehow finding an incompatible previous installation of
the 10.2.0.4 Grid Control agent and won't continue, even if I tell it
to ignore it.



As I understand it, we have the 8-hour support option, 24/7, whatever
that equals (Bronze or Silver?).



This is by far the worst response I've ever received from Oracle
support in almost 20 years.



-- 




Received on Tue Jun 30 2009 - 11:08:36 CDT












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