RE: how to prevent DBA burnout?

    They say that rules are made by the exceptions to the rule. Thank you for being an exception.  

Dick Goulet  

From: Allen, Brandon [mailto:Brandon.Allen_at_OneNeck.com] Sent: Monday, March 30, 2009 2:07 PM
To: Goulet, Richard; gurenich_at_gmail.com; ganstadba_at_hotmail.com; Oracle L Subject: RE: how to prevent DBA burnout?

Mr. Goulet, as an "outsourced DBA" myself, I must say that you may speak for yourself, and maybe for others, but you do not speak for me or the other DBAs I work with. I take great pride in my work and in my ability to offer high quality services at a fair price. Perhaps our business model is different from yours - we operate on long term contracts, not on a per-hour basis, so it is in my best interest to maintain the customers' systems as effectively as possible in order to reduce downtime or performance-related emergencies and to retain the customer's business for the long term. Accordingly, we have a 98% customer retention rate over the 12 years we've been in business. We take full accountability for the availability and performance of the entire system and would never blindly blame problems on the code or the WAN. We would troubleshoot the problem until we find the source of the problem and resolve it - and in many cases we're also responsible for the WAN and the code too, so it wouldn't make any difference anyway. Even if it is a problem with code from a 3rd party, we troubleshoot the code (or query) and advise the vendor of the problem and then work with them to fix it, or we implement stored outlines, SQL profiles, custom indexes, etc. to resolve the problem.  

Regards,

Brandon    

From: oracle-l-bounce_at_freelists.org
[mailto:oracle-l-bounce_at_freelists.org] On Behalf Of Goulet, Richard  

    Outsourcing is not a good answer at all, take it from someone who has been on the other side  

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