Re: support on 10G R2
Date: Mon, 2 Mar 2009 18:44:18 +0000
Message-ID: <7765c8970903021044v135d7b71h6a91912bd111522c_at_mail.gmail.com>
That's essentially because the policy enshrines what was always in fact the case, that because you are buying from a software developer you really need to be reasonably current. In the apps world for example 11.5.10.1 is of a similar provenance to 9.2.0.1 on the db side. It isn't realistic to get support for the latter without applying patchsets. It surprises me that people believe application software might be different. Not you but companies that avoid interim upgrades because of the cost, but which them complain that the enforced upgrade really costs.
On 3/2/09, Allan Nelson <anelson77388_at_gmail.com> wrote:
> We are on Oracle E-Business suite and so we have seen the other side of
> lifetime support:
>
> 1. Don't find any new bugs, Oracle will not be patching them
> 2. Don't stop on the wrong version of apps because not every apps version
> will have the same upgrade options. (11.5.9.2 and 11.5.10.2 support an
> upgrade to 10gR2, but if you are on 11.5.10.1 you are stuck with 10gR1)
> 3. Lots of patches for E-Business suite are not back ported. So you wind up
> doing an E-Business suite upgrade to get rid of performance or function
> bugs. Not a small thing.
>
> So at best for us the Oracle lifetime support policy has been of strictly
> limited utility.
>
> Allan Nelson
>
> On Mon, Mar 2, 2009 at 9:36 AM, Goulet, Richard
> <Richard.Goulet_at_parexel.com>wrote:
>
>> For years I've had to hassle with applications support and developers,
>> as well as upper management to schedule database upgrades so that we
>> don't end up running ancient stuff till it dies leaving us all in a
>> pinch. Oracle's lifetime support policy has been a GOD sent. At least
>> now I can tell people that we can remain on support, but the real boon
>> is the extra 30% uplift in support fees that really moves damanagement.
>> Funny how they understand when you phrase it in term they can
>> understand.
>>
>>
>> Dick Goulet
>>
>>
>>
>
-- Sent from Google Mail for mobile | mobile.google.com Niall Litchfield Oracle DBA http://www.orawin.info -- http://www.freelists.org/webpage/oracle-lReceived on Mon Mar 02 2009 - 12:44:18 CST