RE: No Oracle Support for 11g yet

From: Robert Freeman <robertgfreeman_at_yahoo.com>
Date: Wed, 15 Aug 2007 12:09:07 -0600
Message-ID: <KEEDIPJOJLCHPPAIDPDOMEGPEEAA.robertgfreeman@yahoo.com>

Escalate the SR. What sev is it. If it's a 4 you could end up waiting 21 days... :-)

This is when I start getting nasty with support. I have little patience for their lack of support when I sit and recall the cost of our annual support. Yell, scream, and tell them to get a blasted duty manager if they can not get their act in gear.

Sometimes, you have to make them HEAR you... :-) You should see the text in some of the SR's I've done in the past.

Robert G. Freeman
Oracle Consultant/DBA/Author
Principal Engineer/Team Manager
The Church of Jesus Christ of Latter-Day Saints Father of Five, Husband of One,
Author of various geeky computer titles
from Osborne/McGraw Hill (Oracle Press)
Oracle Database 11g New Features Now Available for Pre-sales on Amazon.com! BLOG: http://robertgfreeman.blogspot.com/ Sig V1.2

  -----Original Message-----
  From: oracle-l-bounce_at_freelists.org
[mailto:oracle-l-bounce_at_freelists.org]On Behalf Of Allen, Brandon   Sent: Wednesday, August 15, 2007 10:11 AM   To: Peter McLarty; oracle-l_at_freelists.org   Subject: RE: No Oracle Support for 11g yet

Yes, someone else on the list kindly referred me to that press release yesterday and I passed it on to the support rep for my SR to see if that would convince him to support me. Unfortunately I'm still waiting for a response 21 hours later . . .

Thanks

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From: Peter McLarty [mailto:p.mclarty_at_cqu.edu.au]

On that same point there is a press release on Oracle's website stating the 11g is GA, time is 5am on the 14th, maybe your SR was just a fraction too early

http://www.oracle.com/corporate/press/2007_aug/database-11g-ga.html

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http://www.freelists.org/webpage/oracle-l Received on Wed Aug 15 2007 - 13:09:07 CDT