Re: RAC - Low FILE DESCRIPTOR LIMIT

Thank you both.

Generally speaking, eventhough I have some grouses against the quality of the analysts or what they ask, I have not really found it difficult to escalate the SR when I needed it.

Now the analyst is pointing me to Bug 5862719 ['ULIMIT -N UNLIMITED' DOESN'T WORK IN INIT.CRSD ON LINUX'] and asking me to apply patchset 10.2.0.3 and patch 5980915 on top of it!

Any helpful insight appreciated.
Shiva

On 5/9/07, William Wagman <wjwagman_at_ucdavis.edu> wrote:
>
> Greetings,
>
> I think MetaLink note 166650.1 is useful for someone who is unfamiliar
> with MetaLink and will help navigate what is there. Unfortunately it
> doesn't compensate for front line support people who don't have the
> expertise to answer a question quickly. I have found this to be true
> especially when requesting assistance with RAC difficulties. Trying to
> get assistance in this area can be quite challenging as it seems like
> many of the front line support people are unfamiliar with RAC setup and
> implementation. My suggestion would be to wait a couple of days after
> initiating the SR and if you don't have an answer in that period
> escalate the SR. I have had several experiences like this. Most recently
> after an O/S upgrade a full RMAN backup would cause problems on the node
> the backups were running on. After 6 weeks of going round and round with
> support and being asked to do many things which made no sense, either to
> me or the sysadmin I finally escalated the SR. The next analyst told me
> within a very short time of investigating the problem that there was a
> known issue with the patch level of RHEL3 we had just applied. When I
> asked why front line support was not aware of this if it was a known
> problem he wasn't really able to give me a good answer. My suggestion,
> escalate SRs quickly, you might, but not always, find someone who can
> answer your question.
>
> Thanks.
>
>
> Bill Wagman
> Univ. of California at Davis
> IET Campus Data Center
> wjwagman_at_ucdavis.edu
> (530) 754-6208
> -----Original Message-----
> From: oracle-l-bounce_at_freelists.org
> [mailto:oracle-l-bounce_at_freelists.org] On Behalf Of Paul Drake
> Sent: Wednesday, May 09, 2007 7:59 AM
> To: shivaswamykr_at_gmail.com
> Cc: oracle-l
> Subject: Re: RAC - Low FILE DESCRIPTOR LIMIT
>
>
> Shiva,
>
> This doc might help you:
>
> Working Effectively With Global Customer Support
> Note:166650.1
>
> click on "How and When to Escalate a Service Request"
>
> hth.
>
> Paul
> --
> http://www.freelists.org/webpage/oracle-l
>
>
>

--
http://www.freelists.org/webpage/oracle-l