RE: Heads Up on Grid Control 10.2

I've had similar issues with SRs dealing with ConText and UltraSearch ("Ultra what?"), and many others with plain poor communication. I was ecstatic to have the perfect analyst with my last OID Replication call, which took five weeks (with a few "sleeps") to resolve. I was finally looking forward to one of those SR surveys. Gave 'em 10 stars across. Best SR/TAR analyst I've dealt with in many years!  

Now I just need to find out how to get that same tech every time w/o closing and reopening SRs constantly... ;)  

Rich

From: oracle-l-bounce_at_freelists.org
[mailto:oracle-l-bounce_at_freelists.org] On Behalf Of Reidy, Ron Sent: Wednesday, September 27, 2006 9:38 AM To: Thomas.Mercadante_at_labor.state.ny.us; niall.litchfield_at_gmail.com; Christian Antognini
Cc: oracle-l
Subject: RE: Heads Up on Grid Control 10.2

Not surprising you haven't heard from them. Support on GC is quite bad (and I hope the Oracle employees lurking on this list let their management know about this). I have had an open SR for ~ 2 weeks w/o much communication from them. Hey are going to hear from me at renewal time.    

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