RE: Metalink forums - effects of the outsourcing

From: Jesse, Rich <Rich.Jesse_at_quadtechworld.com>
Date: Fri, 24 Jun 2005 09:21:42 -0500
Message-ID: <FB5D3CCFCECC2948B5DCF4CABDBE66971FFA4F@QTEX1.qg.com>

I've both good and bad luck with MetaLink Forums and TARs. I remember back in 97-99 when our main Oracle DBs were on OpenVMS that Kirsten Dimmick from Oracle Support was always very helpful and insightful. And looking back on some of her advice and troubleshooting, I don't think it was just my greenness with Oracle that caused me to think that.

Employees with talent like that shouldn't be relegated to repeatedly blogging "RTFM". I hope for their sake that folks like Kirsten have moved on to something a little more stimulating or challenging. Unfortunately for us customers, that sometimes means a drop in service.

Oh we've been serviced alright...

Rich

-----Original Message-----
From: oracle-l-bounce_at_freelists.org
[mailto:oracle-l-bounce_at_freelists.org] On Behalf Of Thomas Day
Sent: Friday, June 24, 2005 8:54 AM
To: Oracle-L (E-mail)
Subject: Re: Metalink forums - effects of the outsourcing

Fortunately I haven't had to use Oracle support in about 6 years. That's one of the great things about this list

[snip]

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Received on Fri Jun 24 2005 - 10:27:12 CDT