Re: Metalink forums - effects of the outsourcing

> The top prople? You mean guys like Cary Millsap, Anjo Kolk, Scott Heisey,
> Rama Velpuri, Steve Feuerstein, James Morley and Kyle Haley?

Can anyone confirm, for my own curiosity, which if any of these people were OSS?

Thanks,
Paul

On 6/23/05, Gogala, Mladen <MGogala_at_allegientsystems.com> wrote:
>
>
>
>
> -----Original Message-----
> From: Paul Vallee
> To: rjamya_at_gmail.com; oracle-l_at_freelists.org
> Sent: 6/23/2005 8:07 AM
> Subject: Re: Metalink forums - effects of the outsourcing
>
> > The thing is, the top people are still all there.
>
> The top prople? You mean guys like Cary Millsap, Anjo Kolk, Scott Heisey,
> Rama Velpuri, Steve Feuerstein, James Morley and Kyle Haley?
>
> > It now takes a certain type of problem and a certain associated skill
> > to navigate support so that you're working with them however. I think
>
> Skill to "navigate support"? Metalink forums are useless. How do you
> "navigate"
> them if they don't respond? I'd use a different word instead of "navigate"
> but
> then Steve would probably ban me for a long period of time. Customers are
> paying for support and shoudn't be required to learn a support prayer book
> before they call.
>
> > this is a function of the sheer size of the installed base now vs. 6-8
> > years ago.
>
> > Another note... I don't know if I misunderstood, but I don't really
> > get the subject line - effect of the outsourcing. Has Oracle
> > outsourced anything support-related? I am completely unaware of that
> > development if so.
>
> 2 or 3 years ago, Oracle moved tech support and large part of development to
> Bangalore, India. The development center in Bangalore is growing and taking
> over more and more functions.
> --
> http://www.freelists.org/webpage/oracle-l

-- 
--
Paul Vallee
President, The Pythian Group, Inc.
http://www.pythian.com
--
http://www.freelists.org/webpage/oracle-l