RE: Metalink forums - effects of the outsourcing

I remember when the best answer was to wait until after 10:00 PM MST and the call would be routed to OWS in Australia - we usually got answers in less than an hour.

The last couple of TAR's I've entered have gone the same as Jared's, figure it out myself and duck as the TAR gets closed

Rick Weiss
Oracle Database Administrator
Montana Department of Labor & Industry
Centralized Services Division
Technical Services Bureau
1327 Lockey
P.O. Box 1728
Helena, Montana 59624-1728
(406) 444-9628
rweiss_at_mt.gov

-----Original Message-----
From: oracle-l-bounce_at_freelists.org
[mailto:oracle-l-bounce_at_freelists.org] On Behalf Of Paul Vallee Sent: Wednesday, June 22, 2005 2:07 PM
To: Ron.Reidy_at_arraybiopharma.com
Cc: jkstill_at_gmail.com; mgogala_at_allegientsystems.com; Oracle-L (E-mail) Subject: Re: Metalink forums - effects of the outsourcing

Now we are yearning for the heyday of Metalink!? :-)

Man it used to be we could call a toll free number and have a competent human being on the phone within minutes. It was downright awesome, frankly. The first erosion was you started having to go through a phone tree that only connected you to a human being if you had a downed production database. If memory serves, this was true right up to the launch of Metalink V2 in the Summer of 1999 and possibly even later.

Then the general level of competence went down because they hired "researchers" as the front line, who would essentially be low-paid workers who would screen "easy" TARS and attempt to answer them before routing TARS to the real support team.

This is the path of progress I suppose?

Paul

--
Paul Vallee
President, The Pythian Group, Inc.
http://www.pythian.com

On 6/22/05, Reidy, Ron <Ron.Reidy_at_arraybiopharma.com> wrote:


>  

> I concur with Jared.  A response to a recent TAR was "... reinstall 

> the

> (Oracle) software" (LOL big time!). 

>   

> But seriously folks, keep sending those big $$$ for support. 

>   

> 

> -----------------

> Ron Reidy

> Lead DBA

> Array BioPharma, Inc. 

>  

> -----Original Message-----

> From: oracle-l-bounce_at_freelists.org 

> [mailto:oracle-l-bounce_at_freelists.org]On

> Behalf Of Jared Still

> Sent: Wednesday, June 22, 2005 1:35 PM

> To: mgogala_at_allegientsystems.com

> Cc: Oracle-L (E-mail)

> Subject: Re: Metalink forums - effects of the outsourcing

> 

> 

>  

> On 6/22/05, Mladen Gogala <mgogala_at_allegientsystems.com> wrote: 

> > Did anybody manage to have a question answered in a meaningful way 

> > by an Oracle person lately?

> > 

> 

> The last 2 times that I have found it necessary to open a TAR, the 

> questions were answered by my own experimenation and participation in

this list.


> 

> When the problems were resolved, the Oracle personnel assigned to that




> TAR did not appear particularly interested in the solution, but did 

> close the TAR immediately.

> 

> 

> --

> Jared Still

> Certifiable Oracle DBA and Part Time Perl Evangelist


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