OT: Employee needed

To ALL,

        First off my apologies to anyone who gets offended, but you all may know one of more souls out there who have been down sized & is still looking. Please reply to me off line. This is in Andover MA, USA:

        Permanent full time senior-level position within the HelpDesk/Desktop organization for internal company employee support in a Windows based manufacturing environment. Primary role involves assisting with call center support and ticketing duties (problems and service); desktop/hardware (builds, rebuild/recovery) and software/application support (installs and troubleshooting), and other internal IT project involvement. Technical proficiency and experience in NT/W2K/XP and Microsoft applications, customer service, trouble shooting, hardware experience with DELL/Compaq required. Must research, resolve, and respond to highly complex problems in accordance with current standards. Hours are 9:00am to 5:30pm, Monday through Friday.

        Required: formal corporate HelpDesk/Call Center support (3-5 years) supporting more than 500 users; excellent communication skills (verbal and written); customer focus; independent worker and a team player. Must be able to troubleshoot and determine/address root cause failures. Must have experience with the following: DELL/Compaq PCs; Microsoft applications/Outlook; AD/Exchange; Ghost supporting more than 500 users. Support Magic, asset management, GPO, IIS, SQLServer, Neoteris/SSL (remote access) a plus. =20

Dick Goulet
Senior Oracle DBA
Oracle Certified 8i DBA

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