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Home -> Community -> Mailing Lists -> Oracle-L -> RE: very odd problem....oracle support has been no help so far.
I asked for another analyst about an hour ago.
I just received a call from the original analyst saying that she had been
working on a downed production system through the night and she was just
getting back to work.
...so why was my tar assigned to someone working another issue that demanded 100% of her time?
...oh well...i'll post the findings and resolution.
Thanks for listening! :)
-----Original Message-----
From: Ruth Gramolini [mailto:rgramolini_at_tax.state.vt.us]
Sent: Friday, May 21, 2004 1:14 PM
To: oracle-l_at_freelists.org
Subject: RE: very odd problem....oracle support has been no help so far.
Well, my commissioner took it upon himself to get involved with what he thought was a slow response (that I couldn't speed up but he could because he is a big shot). It has ended up in Oracle finding that they had been giving us $50,000 worth of stuff that we supposedly hadn't paid for and caused us to buy all new CPU's to avoid furthere costs. However, the stuff that they said we didn't pay for, they had actually told us verbally was part of what we had paid for.
So let the boss fix it for you.
Ruth
-----Original Message-----
From: oracle-l-bounce_at_freelists.org
[mailto:oracle-l-bounce_at_freelists.org]On Behalf Of Bobak, Mark
Sent: Friday, May 21, 2004 12:50 PM
To: oracle-l_at_freelists.org
Subject: RE: very odd problem....oracle support has been no help so far.
<....stuff deleted....>
>
>I'm pretty sure that the qualification test to
>become an anal-yst is:
>
>1. Wipe your ass.
>
>Those anal-ysts who blow their nose, get the job.
Wow! Don't hold back now, Stephen, tell us how you really feel! ;-)
Though I don't have too many recent horror stories, there have been occasions where I found my TAR in "Waiting on Customer" status with no explanation as to why. When I asked why it was, and what they were waiting on from me, the analyst couldn't tell me. So I made him change it. If my boss looks and sees a TAR on an important issue in "Waiting on Customer" for long periods of time, he comes down on me. Got to keep those analysts in mine....;-)
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