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Home -> Community -> Mailing Lists -> Oracle-L -> RE: RE: how does oracle support work?
Only on sev 1's. A 'warm handoff' is perforrmed where analyst A calls
analyst B
Steve Montgomerie
PeopleSoft/Oracle Administrator
SIEMENS Shared Services, LLC
-----Original Message-----
From: April Wells [mailto:AWells_at_csedge.com]
Sent: Wednesday, May 19, 2004 4:27 PM
To: 'oracle-l_at_freelists.org'
Subject: RE: RE: how does oracle support work?
There is an owning analyst... and If I'm not mistaken, there is usually one analyst in each country that you get forwarded to... handed off to... whatever... who is the owning analyst for that shift. If you cross days off, you are handed off to someone else and then handed back after the owning analyst comes back.
April Wells
Oracle DBA/Oracle Apps DBA
Corporate Systems
Amarillo Texas
@>-->-->--
"Few people really enjoy the simple pleasure of flying a kite"
Adam Wells age 11
"Imagination is the highest kite one can fly."
Lauren Bacall
-----Original Message-----
From: ryan.gaffuri_at_cox.net [mailto:ryan.gaffuri_at_cox.net]
Sent: Wednesday, May 19, 2004 2:44 PM
To: oracle-l_at_freelists.org; oracle-l_at_freelists.org
Subject: Re: RE: how does oracle support work?
so if your analyst gets off work, they forward you to someone else. Do analysts 'own' tars. or do they float to whoever is available?
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