| Oracle FAQ | Your Portal to the Oracle Knowledge Grid | |
 |
 | |||
| Oracle FAQ | Your Portal to the Oracle Knowledge Grid | |
|
| |||
Home -> Community -> Mailing Lists -> Oracle-L -> RE: RE: how good is oracle tech support?
Jared,
I won't comment on Language, but OTS has been relatively very good in = my experience. Some problems take way too long to get resolved and some = of those never do get there. I personally believe they place way too = much dependency on your being on the latest & greatest version, = especially when they know the third party vendor your dealing with = doesn't support the latest release. As for internal stuff, Steve is = above all the guru of the internals. Read his books, disagree with him = on some points, but then I disagree with OTS on what's happening inside = sometimes as well. Sometimes I win, sometimes I lose. It's all in a = days work.
Dick Goulet
Senior Oracle DBA
Oracle Certified 8i DBA
 |
 |