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SLA/metrics for RFP for programming services

From: Thomas Jeff <jeff.thomas_at_thomson.net>
Date: Fri, 16 Jan 2004 13:19:26 -0800
Message-ID: <F001.005DD0AE.20040116131926@fatcity.com>






SLA/metrics for RFP for programming services



If you were to write up a RFP for programming services, what kind, if any, metrics
would you include to provide some measurements by which performance of the contract
can be assessed?   The tasks will typically be writing up ETL runs for our DW.

CPU, LIO, wait events, etc?

Thanks!


--------------------------------------------
Jeffery D Thomas
DBA
Thomson Information Services
Thomson, Inc.

Email: jeff.thomas@thomson.net

Indy DBA Master Documentation available at:
http://gkmqp.tce.com/tis_dba
--------------------------------------------


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Author: Thomas Jeff
  INET: jeff.thomas_at_thomson.net

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Received on Fri Jan 16 2004 - 15:19:26 CST

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