RE: DBA work load

From: Inka Bezdziecka <IBezdziecka_at_cupe.ca>
Date: Fri, 27 Sep 2002 07:33:33 -0800
Message-ID: <F001.004DB137.20020927073333@fatcity.com>

On a more serious note:
- a voice mail should be sufficient

• next morning: -- a one page post mortem document -- a note inviting interested parties to a post mortem meeting

A formal post mortem process benefits:
- if a problem re-occurs it is easier to deal with it

• there may be a permanent solution to it
• clients and managers feel more confident and with time will stop asking for details (which they do not understand anyway)
• all problems are documented in a standardise manner, which allows for
  • re-negotiation of service level agreements and prices when applicable
  • meaningful end year performance reviews (probably more important) inka

P.S. The acronym stands for Bastard DBA from Hell
- I am outraged!

 What a male chauvinistic world. I have a master degree in being from hell, working on Ph.D.

-----Original Message-----
Sent: Friday, September 27, 2002 9:03 AM To: Multiple recipients of list ORACLE-L

Must say I liked Inka's notion of calling all interested parties with details, though it could be income threatening =:-0 Maybe a compromise would be to agree some type of SOP for such situations and have the "interested callers" list put in there. I mean if they are so keen to know first thing next morning... OTOH, why not send a summary e-mail to interested parties and tell them you'll fill in any "gaps" when you have caught up on lost time. If the problem has been resolved, details of how are of a mainly historical nature anyhow - right?

Tim: Can you give me the ISBN's to some of your novels. What!!! You haven't written any yet! - A waste of talent ;)
Thanks for the homour in any case.

PS: The BDBAFH has gone right over my head. My psyche is suggesting it's profane. What does it stand for?  

---

Seán O' Neill
Organon (Ireland) Ltd.
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Author: Inka Bezdziecka
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Received on Fri Sep 27 2002 - 10:33:33 CDT