Agree with Rachel here - if you start getting the
feeling that they can't help you, get your stuff
reassigned. See "escalating your tar" in the TAR
section of metalink.
I don't think that they can reassign the TAR by
themselves, and if that is true, they have to just try
their best until you ask to have it moved, and
sometimes they are just too inexperienced to assist.
Jack
- Rachel Carmichael <wisernet100_at_yahoo.com> wrote:
> she is. And she does. And she's the one in charge of
> the RDA project --
> the Remote Diagnostic Agent
>
> And from experience, yeah, some people at Oracle
> Support are less than
> wonderful. And some (like Anita) are amazing.
>
> As with everything, you win some, you lose some.
> Depends on who you
> talk to.
>
> Oh, and it's always possible to get your TAR
> reassigned. You ask to
> speak to the duty manager. And keep asking.
>
> The only reason you get stuck with someone who
> doesn't know what they
> are doing is because you let yourself get stuck.
>
>
>
> --- "Weaver, Walt" <wweaver_at_rightnow.com> wrote:
> > Anybody know if Anita Bardeen is still working for
> Oracle Support?
> >
> > --Walt Weaver
> > Bozeman, Montana
> >
> > -----Original Message-----
> > Sent: Wednesday, August 14, 2002 10:54 AM
> > To: Multiple recipients of list ORACLE-L
> >
> >
> > Yes, Oracle support sucks, and is staffed with
> morons. However one
> > thing
> > you get with Oracle support that you cannot get
> with third party
> > support is
> > bug fixes and product upgrades. If you want this
> without a support
> > contract, you need to buy new licenses each time
> you upgrade.
> >
> > Rodd
> >
> > On Wed, 2002-08-14 at 11:13, Steven Lembark wrote:
>
> >
> > -- Naveen Nahata <naveen_nahata_at_mindtree.com>
> >
> >
> >
> > > Now they say, that this can't be done and the
> product license will
> > be
> >
> > > terminated if we want this. The thing is that
> Oracle support is
> > useless(I
> >
> > > get more help from this forum :) ), but we still
> want it, just in
> > case.
> >
> >
> >
> > Ever heard of "FUD"? That's what Oracle is selling
> you if
> >
> > you think their support is that bad: fear of not
> having
> >
> > support that you don't want because you think it's
> bad.
> >
> >
> >
> > Q: Does anyone know of any reliable 3rd party
> support for
> >
> > Oracle?
> >
> >
> >
> > --
> >
> > Steven Lembark 2930
> W. Palmer
> >
> > Workhorse Computing Chicago,
> IL 60647
> >
> > +1 800
> 762 1582
> >
> > --
> >
> > Please see the official ORACLE-L FAQ:
> http://www.orafaq.com
> >
> > --
> >
> > Author: Steven Lembark
> >
> > INET: lembark_at_wrkhors.com
> >
> >
> >
> > Fat City Network Services -- (858) 538-5051
> FAX: (858) 538-5051
> >
> > San Diego, California -- Public Internet
> access / Mailing
> > Lists
> >
> >
>
> >
> > To REMOVE yourself from this mailing list, send an
> E-Mail message
> >
> > to: ListGuru_at_fatcity.com (note EXACT spelling of
> 'ListGuru') and in
> >
> > the message BODY, include a line containing: UNSUB
> ORACLE-L
> >
> > (or the name of mailing list you want to be
> removed from). You may
> >
> > also send the HELP command for other information
> (like subscribing).
> >
> >
>
>
> __________________________________________________
> Do You Yahoo!?
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> --
> Please see the official ORACLE-L FAQ:
> http://www.orafaq.com
> --
> Author: Rachel Carmichael
> INET: wisernet100_at_yahoo.com
>
> Fat City Network Services -- (858) 538-5051 FAX:
> (858) 538-5051
> San Diego, California -- Public Internet
> access / Mailing Lists
>
> To REMOVE yourself from this mailing list, send an
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> to: ListGuru_at_fatcity.com (note EXACT spelling of
> 'ListGuru') and in
> the message BODY, include a line containing: UNSUB
> ORACLE-L
> (or the name of mailing list you want to be removed
> from). You may
> also send the HELP command for other information
> (like subscribing).
Do You Yahoo!?
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--
Please see the official ORACLE-L FAQ: http://www.orafaq.com
--
Author: Jack Silvey
INET: jack_silvey_at_yahoo.com
Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051
San Diego, California -- Public Internet access / Mailing Lists
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Received on Thu Aug 15 2002 - 14:13:49 CDT
