Oracle-L: Re: end of correction support question

From: Eric D. Pierce <eric_d_pierce_at_pacbell.net>
Date: Mon, 22 Jul 2002 08:03:21 -0800
Message-ID: <F001.0049DC96.20020722080321@fatcity.com>

Pat,

Sorry for the formatting problems, I didn't check the format of the info after doing a cut/paste from metalink.

Note: | EMS includes the following:

        | Continuance of full metals services, 
        | consisting of: 
          ...
      ->| Error Correction Support (ECS)

Here is a reworked version:

| EAS includes the following:

| Telephone and Electronic support, consisting of:
| Answers to customers' questions
| Assistance with migration plans to a supported platform
| and/or product Workarounds, where possible

---

| EAS does NOT include the following:

| Error Correction Support (ECS) - No new bug fixes
| Backporting of fixes
| Certification with supported products, newer operating
| system versions or new compilers

| Escalation support, response time adherence and skill
| availability

| EMS will be available until 31-DEC-2005, if the customer
| purchases EMS and has a current support contract in place.

| EMS includes the following:

| Continuance of full metals services, consisting of:

->| Error Correction Support (ECS)

---

->| EMS does NOT include the following:

| Certification with supported products, newer operating
| system versions or new compilers

On 19 Jul 2002 at 8:15, Boivin, Patrice J wrote:

> I notice 
> 
> EAS does not include
> Error Correction Support (ECS) - No new bug fixes 
> Backporting of fixes 
> 
> EMS does not include 
> Error Correction Support (ECS) 
> Backporting of fixes 


> >
> http://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_datab
> ase_id=NOT&p_id=148054.1
> 
> excerpt:
> 
> 
> 
> --------------------------------------------------------------
> 
> Oracle Corporation
> Product Obsolescence Desupport Notice
> 
> --------------------------------------------------------------
> --------------------------------------------------------------
> 
> Product Details: Platform(s) Details: 
> Product: Oracle Server - Client, Enterprise Edition, Parallel Server,
> Personal 
> Edition, RAC & Standard Edition/Workgroup Server 
> Product Version(s): 8.1.7 (8i) 
>  Platform(s): Platform Version(s): 
> ALL Platforms ALL 
>  
> 
> 
> Desupport End Dates: Error Correction Support (ECS): 31-DEC-2003

> Extended Assistance Support (EAS): 31-DEC-2006 > Extended Maintenance Support (EMS): 31-DEC-2005

...

> 
> 
> Customer Action:
> To upgrade/migrate, U.S. customers must contact Client Relations at the 
> following: (NOTE: Non-U.S. customers must contact their Oracle Local Support
> 
> Center (LSC).) 
>   West: (719) 785-7600  Central & Mountain: (719) 635-8900 East: (407) 240-
> 8900 Toll-Free: 1-800-223-1711   
>  
> 
> Exceptions and/or Miscellaneous Information: 
> 
> 
> Extended Maintenance Support (EMS) will be offered on the following
> platforms 
> ONLY until 31-DEC-2005: 
> Compaq Alpha OpenVMS (DEC) 
> Compaq Tru64 UNIX (Digital Unix) 
> Data General Intel Unix 
> Fujitsu-Siemens RM200-600E Reliant Unix 
> HP 9000 Series HP-UX 
> IBM NUMA-Q DYNIX/ptx (Sequent) 
> IBM OS 390 (MVS) 
> IBM RS/6000 AIX 
> Intel Based Server LINUX 
> Intel Caldera Open UNIX 8 with LKP 
> Microsoft Windows 2000 
> SGI Unix 
> Sun SPARC Solaris 
> UnixWare (SCO)
> Novell NetWare Customers: 
> ALL Oracle products on Novell NetWare will be desupported 31-DEC- 2001. In 
> order to ensure that customers have sufficient time to migrate to the
> terminal 
> release on Novell Netware, Oracle is extending ECS for Oracle Server - 
> Oracle8i 8.1.7 on Novell Netware until 30-SEP-2002.

...

> 
> 
> This desupport notice is addressed to the customer's contact currently on
> file 
> with Oracle Corporation. (NOTE: If the contact information is not current, 
> please email the current contact information and CSI# to 
> OBSSUPP_US_at_oracle.com.) 
> This document is for informational purposes only, and is intended to outline
> 
> Oracle Corporation's current migration path. The information in this
> document 
> is subject to change without notice at Oracle Corporation's discretion. In 
> accordance with Oracle Corporation's current transfer policy, future
> releases 
> of Oracle programs (migration paths) are provided to customers who have a 
> valid support contract only. 
> Customers with a current support contract may also view the current
> desupport 
> notice via Oracle MetaLink at http://metalink.oracle.com, under "Product 
> LifeCycle" --> "Desupport Notices".
> 
> ----------------------------------------------------------------------------
> -
> 
> For further assistance, please email OBSSUPP_US_at_oracle.com. 
> Last modified: 12-Feb-2002 15:31:28 (U.S. Pacific Time)
> . 
> 
> ---end---

-- 
Please see the official ORACLE-L FAQ: http://www.orafaq.com
-- 
Author: Eric D. Pierce
  INET: eric_d_pierce_at_pacbell.net

Fat City Network Services    -- (858) 538-5051  FAX: (858) 538-5051
San Diego, California        -- Public Internet access / Mailing Lists
--------------------------------------------------------------------
To REMOVE yourself from this mailing list, send an E-Mail message
to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in
the message BODY, include a line containing: UNSUB ORACLE-L
(or the name of mailing list you want to be removed from).  You may
also send the HELP command for other information (like subscribing).

Received on Mon Jul 22 2002 - 11:03:21 CDT