Re: Root Cause Analysis White Papers

Also Have a look around TechRepublic http://www.techrepublic.com. They usually have articles about things like this and may even have some templates that you can use as a guide to get started. There approach would be very IT generalist

Cheers

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Steven Lembark <lembark_at_wrkhors.com>
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01-05-2002 02:44 AM
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-- Peter Barnett <regdba_at_yahoo.com>



> We have been having some heavy discussions about

> system failures, root cause analysis and developing

> some proactive metrics.  Generally, our problems

> revolve around frequently late nights for the On Call

> DBA because something out of our control goes wrong.

> The damagement folks want to fix the immediate problem

> and consider the job done.  The DBAs are asking for an

> approach that will allow us to identify potential

> problems before something breaks at 3:00 a.m.

>

> Does anyone know of a source of white papers or other

> data that has been generated for systems, storage or

> databases?  We can always roll out own, but why

> recreate someone else's work.


See the Usenix doc's on Auditing, sys-admin skills for
examples. LISA papers also have covered audit procedures.

What you are really asking for is a system audit. The
results from a full audit would be a good place to start
looking at what is done on the systems, what goes wrong
with them and where to look further for root causes.
Audit results also give you the facts you'll need in
convincing the manglement that something really is wrong
and it needs fixing.

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Steven Lembark                               2930 W. Palmer
Workhorse Computing                       Chicago, IL 60647
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