RE: Ticket tracking system

So.. which one is the Winner ?? ;-))

What's the volume of these tickets?
Have you considered partitioning the table for deleted tickets?

• Kirti

-----Original Message-----
Sent: Tuesday, April 02, 2002 3:43 PM
To: Multiple recipients of list ORACLE-L

Thank you all very much for different advices. I will give it a try.

Regards,
David

-----Original Message-----
Sent: Tuesday, April 02, 2002 3:18 PM
To: Multiple recipients of list ORACLE-L

Don't delete the row(s) you'll need later. Perhaps add a column called ticket_status char(1), that gets a default value of 'O' (open). When you close the ticket change the value to 'C' (closed). To reopen change it back to 'O'.

• Original Message ----- To: "Multiple recipients of list ORACLE-L" <ORACLE-L_at_fatcity.com> Sent: Tuesday, April 02, 2002 11:38 AM

> I develope a ticket database for people to open, close, re-open ticket to
> update using oracle database. My question is how do I use SQL command to
> let people re-open a close ticket for updates? When someone close a
ticket,
> delete command is executed and data is gone. Please advise.
>
> Thanks,
> David
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