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Home -> Community -> Mailing Lists -> Oracle-L -> RE: Oracle Wants Users to Hand over Apps Management
It used to be better, when we could just call them. We used to have silver
support.
Then, at first, Web TARs were answered promptly.
I don't know if there has been a change in policy, but as soon as it's past regular hours I get little feedback from Metalink technicians.
They used to have a support site in Ireland or the UK, I don't know if it still exists.
They must have a support site in India, I don't understand why (given the time zone difference) Oracle can't provide support 24x7 via MetaLink for most calls.
Regards,
Patrice Boivin
Systems Analyst (Oracle Certified DBA)
Systems Admin & Operations | Admin. et Exploit. des systèmes Technology Services | Services technologiques Informatics Branch | Direction de l'informatique Maritimes Region, DFO | Région des Maritimes, MPO
E-Mail: boivinp_at_mar.dfo-mpo.gc.ca
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Please see the official ORACLE-L FAQ: http://www.orafaq.com
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Author: Boivin, Patrice J
INET: BoivinP_at_mar.dfo-mpo.gc.ca
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