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Home -> Community -> Mailing Lists -> Oracle-L -> RE: Oracle Gold Support
Having some data would have been far better than no data for me -- would
have saved me several hundred dollars. I would have purchased 8i instead.
I'm learning Oracle -- the classes aren't even for 9i anyway. They're for
8i. As it is, I wasted several hundred dollars.
Cheers,
JoJo
-----Original Message-----
Patrice J
Sent: Monday, March 18, 2002 3:43 PM
To: Multiple recipients of list ORACLE-L
Microsoft used to give out memory requirements for their software, and it seems to me almost every time they underestimated the minimum requirements.
I myself prefer no information to misleading information.
Regards,
Patrice Boivin
Systems Analyst (Oracle Certified DBA)
Systems Admin & Operations | Admin. et Exploit. des systèmes Technology Services | Services technologiques Informatics Branch | Direction de l'informatique Maritimes Region, DFO | Région des Maritimes, MPO
E-Mail: boivinp_at_mar.dfo-mpo.gc.ca
-----Original Message-----
Sent: Monday, March 18, 2002 5:33 PM To: Multiple recipients of list ORACLE-L Subject: RE: Oracle Gold Support
They made me purchase customer support before they would even tell me the system requirements for 9i (which I had already purchased, including a personal 2-year license). It turns out that I need to buy more memory and can't install the product. That tee'd me off ! I couldn't get a salesperson anywhere to tell me the requirements, and it definitely wasn't on the product info pages on their site.
--JoJo
-----Original Message-----
Robert
Sent: Monday, March 18, 2002 11:43 AM
To: Multiple recipients of list ORACLE-L
Anyone else just slightly irritated with the level of customer support offered for phone callers to Oracle now days? Used to be, that if you were a gold customer as we are, you could almost count on instant first line support. Last week I called and was told that a phone call would result in at least a one hour delay in an analyst call back, whereas an iTar (lie tars I call em) will get me about 30 minute response. The representative was rude and snarly to me at the same time. Is this how Larry wants to save that second billion, crappy customer service?
RF
Robert G. Freeman - Oracle8i OCP
Oracle DBA Technical Lead
CSX Midtier Database Administration
The Cigarette Smoking Man: Anyone who can appease a man's conscience can take his freedom away from him.
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Please see the official ORACLE-L FAQ: http://www.orafaq.com
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Author: Freeman, Robert
INET: Robert_Freeman_at_csx.com
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