RE: I just submitted OEM feedback

I don't know about this one. A couple of months ago I would agree but lately when I open a Metalink tar I always get a phone call. Even when I don't really need one. I am rarely at my desk to get it but they leave a very nice voice mail.

As much as I like to complain about Oracle Support (actually I could have stopped after complain) I feel they are making strides in providing better support.
They do deal with a lot of people asking questions that they could easily have gotten the answer out of book from and that is not really what Oracle Support was meant for. The ability to search the books online has been improved and there is really no excuse. So when you get delays in responses from Oracle think of all the lazy folks that got to them before you that they
have to deal with.

-----Original Message-----
Sent: Friday, November 09, 2001 9:13 AM
To: Multiple recipients of list ORACLE-L

I agree. Too bad you have to pitch a fit these days to get that personal communication.

"Boivin, Patrice J" wrote:

> Oracle Support called me, I resolved the events stuck in de-registration
> mode.
>
> There was a misunderstanding, they were telling me in writing that I had
to
> shut down the agents on the nodes, and then remove the nodes.
>
> I thought that meant I had to do it for ALL the nodes, not just the ones
> with the "bad" events.
>
> Good thing they called me, sometimes person-to-person communication is
> better than just Web TARs.
>
> Regards,
> Patrice Boivin
> Systems Analyst (Oracle Certified DBA)
>
> --
> Please see the official ORACLE-L FAQ: http://www.orafaq.com
> --
> Author: Boivin, Patrice J
> INET: BoivinP_at_mar.dfo-mpo.gc.ca
>
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--
--------------------------------------
| Brian McGraw     --     Oracle DBA |
| Central Alabama Oracle Users Group |
|------------------------------------|
| mailto:BMcGraw_at_mindspring.com      |
| http://bmcgraw.home.mindspring.com |
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