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Home -> Community -> Mailing Lists -> Oracle-L -> Support RANT
I haven't called support lately. Probably since there hasn't been a need - knock on wood. So I called today.
<RANT>
So now I understand that I have to go through a routing center? The
person taking my call said that they *could* log the TAR for me over the
phone, but that it was really just adding another step to the process,
and I should have logged it myself. And if they did log the TAR for me,
an analyst would have to call me back.
Has Oracle support really gone to this? Am I going to have to start classifying everything as production-down just to actually speak to someone?
All this, just to get a patch for a bug that I apparently do not have
access to on Metalink.
</RANT>
I'm so irritated that I could pull my hair out, but I like all 5 that are left...
-- --------------------------------------Received on Fri Aug 31 2001 - 11:22:43 CDT
| Brian McGraw -- Oracle DBA |
| Central Alabama Oracle Users Group |
|------------------------------------|
| mailto:BMcGraw_at_mindspring.com |
| http://bmcgraw.home.mindspring.com |
-------------------------------------- -- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Brian McGraw INET: brian.mcgraw_at_infinity-insurance.com Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists -------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
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