RE: RE: Silver vs. Gold support

From: Eric D. Pierce <PierceED_at_csus.edu>
Date: Fri, 11 May 2001 17:37:39 -0700
Message-ID: <F001.00301C1A.20010511174043@fatcity.com>

> || -----Original Message-----
> || From: Rachel Carmichael [mailto:carmichr_at_hotmail.com]
> || Sent: Friday, May 11, 2001 10:21 AM
> || To: Multiple recipients of list ORACLE-L
> || Subject: RE: RE: Silver vs. Gold support
> ||
> ||
> || so the support bill we just paid should get refunded because
> || it was for
> || Silver Support which no longer exists?

RC/Godess,

Not sure if the above was sarcasm (which I love), but if not, I would guess that for existing customers, there will just be a change in terminology at some point, and you will talk about having "premium" support instead of "silver".

...

> >>and I pay for support 

> || but they
> || desupport the products I have paid support for, and instead
> || of giving me the
> || new software release so that the support I paid for is still
> || relevant, they
> || will charge me for the update.

That would be my concern also. Presumably the 7% annual for "support" only (no upgrade) will be proportionately cheaper.

That presumption assumes a rational universe, however, which as you probably noticed even in your godess-like life, may be problematic in some cases.

> >>And not give me a prorated refund.

Oh no! don't you feel that you should simply be honored to have a "simple", but "rich" (whatever that means ???), set of "more flexible options" now? :)

> || Ya know, if I'm gonna get screwed I'd at least like to enjoy it

Well then, by all means don't take a government job. :)

regards,
ep

...

> || >http://www.oracle.com/support/index.html?support_ebus.html

...

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Author: Eric D. Pierce
  INET: PierceED_at_csus.edu

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Received on Fri May 11 2001 - 19:37:39 CDT