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Home -> Community -> Mailing Lists -> Oracle-L -> Re: RE: Silver vs. Gold support
Hi
Is metalink available under 'bronze' support? How do u live 'with bugs' without metalink support?
Thanks
------------- Original Message --------------
"Cale, Rick T (Richard)" <RICHARD.T.CALE_at_saic.com> wrote:
To:Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>
From:"Cale, Rick T (Richard)" <RICHARD.T.CALE_at_saic.com>
Date:Thu, 10 May 2001 11:35:31 -0800
Subject:RE: Silver vs. Gold support
We still have Bronze support which you can no longer get but we would not
even consider upgrading to
Gold because their phone support is not very good at all. There are too many
resources available where
you can actually get a correct answer much sooner.
Rick
-----Original Message-----
Sent: Thursday, May 10, 2001 2:39 PM
To: Multiple recipients of list ORACLE-L
Kim,
I have not seen a reason to get GOLD support from Oracle. Unless you've
got
a boss who doubts your capabilities. Sounds like time to brush off the
resume!!
Dick Goulet
____________________Reply Separator____________________ Author: Kimberly Smith <kimberly.smith_at_gmd.fujitsu.com> Date: 5/10/2001 9:16 AM
My manager is thinking of moving us up to Gold support. Does anyone out there have it and if so could you give me you general impression on having that over Silver. She says that at sites she used to work at it means having a dedicated resource on site. Their phone support for SEV1 calls is basically sucks unless you hit the day shift.
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Author: Kimberly Smith
INET: kimberly.smith_at_gmd.fujitsu.com
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Author: Cyril Thankappan
INET: cyril_thank_at_rediffmail.com
Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists --------------------------------------------------------------------To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). Received on Thu May 10 2001 - 14:22:42 CDT
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