Silver vs. Gold support

From: Kimberly Smith <kimberly.smith_at_gmd.fujitsu.com>
Date: Thu, 10 May 2001 09:51:51 -0700
Message-ID: <F001.002FF830.20010510091600@fatcity.com>

My manager is thinking of moving us up to Gold support. Does anyone out there have it and if so could you give me you general impression on having that over Silver. She says that at sites she used to work at it means having a dedicated resource on site. Their phone support for SEV1 calls is basically sucks unless you hit the day shift.

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Kimberly Smith
Database Administrator
EDS - Fujitsu/GMD
Phone: (503) 669-6050
Fax : (503) 669-5705
Email : kimberly.smith_at_gmd.fujitsu.com

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Author: Kimberly Smith
  INET: kimberly.smith_at_gmd.fujitsu.com

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