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Home -> Community -> Mailing Lists -> Oracle-L -> RE: Taking your time when a crisis occurs
Dave,
I would REALLY like to introduce you to the CEO I was thinking of....
there are some people (ala the pointy-haired boss in Dilbert) who want what they want when they want it, and they want it now.
Rachel
>From: dvmrgn_at_telusplanet.net
>Reply-To: ORACLE-L_at_fatcity.com
>To: Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>
>Subject: RE: Taking your time when a crisis occurs
>Date: Wed, 09 May 2001 06:47:29 -0800
>
>Hi All,
>
>Rachel wrote
> > want to tell me how you hold off the CEO who is breathing down your neck
>on
> > the 24x7 database that's down?
>
>Answers are snipped, but no wonder DBA's have a bad reputation.
>
>In this case, the proper thing to do is give the best client service
>possible. Forget your database, push your keyboard away, focus, really
>concentrate, on your client (boss) and ask what can you help him/her
>with.
>
>When they jump up and down asking why is the db not up yet, state that
>his/her problem must be extremely important to bother you while a db is
>down and that you feel it is in the best interests of the corporation to
>devote all of your skills to fix it. Once you have cleaned up his/her
>problem you will then proceed to fix the db.
>
>Amazing how fast the boss's problem (along with the boss) disappears.
>
>:)
>
>Dave
>
>--
>Dave Morgan
>DBA, Cybersurf
>Office: 403 777 2000 ext 284
>
>
>--
>Dave Morgan
>http://www.onlinerenter.com
>Calgary's Online Rental Marketplace
>dave_at_onlinerenter.com
>403 399 2442
>--
>Please see the official ORACLE-L FAQ: http://www.orafaq.com
>--
>Author:
> INET: dvmrgn_at_telusplanet.net
>
>Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051
>San Diego, California -- Public Internet access / Mailing Lists
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-- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Rachel Carmichael INET: carmichr_at_hotmail.com Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists -------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).Received on Wed May 09 2001 - 13:09:46 CDT
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