PS. Also make sure that they keep the CURRENT code in escrow. We have a clause
in our contract too. However, after a few upgrades we found that the current
code was not there. We had to *remind* the vendor.
Just my 2 cents:>
Larry Hahn <lhahn_60_at_yahoo.com> on 12/29/2000 03:50:36 PM
Please respond to ORACLE-L_at_fatcity.com
To: Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>
cc:
Subject: Re:RE: Contract wording: CODE OWNERSHIP
Hi Hannah,
You are _so_ right. We have a clause in the contract
that the source will be kept in escrow, just in case
of situations you described.
Thanks for the response,
Larry
- Hannah.M.Doran_at_sb.com wrote:
>
>
>
> Have a clause put into the contract that if the
> company dissolves, your company
> gets ownership of the code. Furthermore a copy of
> the code should be kept off
> of their site in case of disaster etc.
>
> Sounds inane I know. But if you have a mission
> critical app with a vendor and
> the vendor goes bye bies....... well, at least you
> have the code. Push for it.
>
> Hannah
>
>
>
>
>
> dgoulet_at_vicr.com on 12/21/2000 11:10:32 AM
>
> Please respond to ORACLE-L_at_fatcity.com
>
> To: Multiple recipients of list ORACLE-L
> <ORACLE-L_at_fatcity.com>
> cc:
>
>
>
>
> I'll agree with Steve wholeheartedly. We had a
> relationship with a vendor where
> they mandated that they provide an interface to
> Oracle to "save us the hassles
> with OWS". Well, as it turned out they were a VERY
> small company, which has
> since gone the way of the DODO bird. Their 5 people
> were all VB developers with
> absolutely no real experience with Oracle. They had
> installed in VIA the
> installer onto an NT system & that was all. If it
> broke they just re-installed.
> Needless to say when the first issue occurred they
> took forever to "get an
> answer from Oracle". So long in fact that I had
> already called Oracle, using
> another CSI mind you, gotten the answer and was
> waiting with baited breath for
> their response. When they finally called, one month
> later & after 45 or so
> follow-up calls, I had a pile of fun. So in a way I
> guess having that type of
> relationship with your vendor is rewarding.
> Certainly gave me a chance to
> "unload"!!!
>
> Dick Goulet
>
> ____________________Reply
> Separator____________________
> Author: "Steve Orr" <sorr_at_arzoo.com>
> Date: 12/20/2000 4:10 PM
>
> I had something like that once. It was a "limited
> use" contract meaning that
> we could only use the database for the 3rd party
> vendor's app. It was a full
> function database at a much reduced cost but we
> could not legally add other
> apps or develop our own apps under that license. It
> was a real hassle for
> pure Oracle support issues having a middle man. They
> weren't used to dealing
> with a real life DBA and sometimes they were trying
> to get answers to
> questions they couldn't even understand :-(
> Sometimes they would give me
> direct contact with OWS using a special access code
> with their CSI#.
> Eventually we were able to pay a reduced amount to
> the 3rd party vendor for
> only supporting their app along with a separate
> support contract directly
> with Oracle. For awhile, we had 2 Oracle licenses,
> one cheap limited use
> license on the big production server with the 3rd
> party, and another more
> expensive license directly with Oracle on a smaller
> development machine.
> Since we had a copy of the app on the small
> development machine we could
> also get direct Oracle support under that CSI. Maybe
> your 3rd party vender
> is better but based on my past experience, I'd
> recommend that you do
> whatever you can to get support directly from OWS.
>
> Good Luck,
> Steve Orr
>
>
>
> -----Original Message-----
> Sent: Wednesday, December 20, 2000 8:39 AM
> To: Multiple recipients of list ORACLE-L
>
> Dear List,
>
> We are about to purchase an application that uses
> Oracle. For various reasons, we will be purchasing
> the
> Oracle licenses from the vendor instead of Oracle
> themselves. We will also be buying Oracle support
> through the vendor, which in the language of the
> vendor, means that they want to be the middle man
> between us and Oracle for support calls. I want the
> option of going through the vendor or directly to
> Oracle to avoid this extra layer of
> (mis)communication.
>
> This being our first encounter with this type of
> setup, I was wondering if anyone had language that
> they use in a contract that addresses this
> situation.
>
> TIA,
>
> Larry Hahn
> DBA
> Journal Sentinel, Inc.
> Milwaukee, Wi 53203
>
> Author: Larry Hahn
> INET: lhahn_60_at_yahoo.com
>
> --
> Please see the official ORACLE-L FAQ:
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> --
> Author: Steve Orr
> INET: sorr_at_arzoo.com
>
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> Author:
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>
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Received on Tue Jan 02 2001 - 06:22:43 CST
