RE: Oracle's internal tech support

From: Boivin, Patrice J <BoivinP_at_mar.dfo-mpo.gc.ca>
Date: Fri, 15 Dec 2000 09:00:54 -0400
Message-Id: <10711.124689@fatcity.com>

On ODTUG last year there was a bit of an outcry about the quality of = Oracle
patches for the Developer suite.

Duncan said that he was going to bring it to the attention of Oracle = staff,
and I haven't seen as many complaints about developer patches since = then.
So there was a clear benefit to seeing an Oracle employee on the list = who
takes an active interest in the user community.

: )

I read that Oracle has created its own Oracle Applications Users Group, = that
they are not as committed to the OAUG conferences as before. Oracle = says
they are, but the number of people they sent to the last ODTUG = conference
dropped significantly (800 last year, 100 this year at the Hawaii = conference
http://oug-ottawa.org:8080/OOUG/OOUG.home, bottom right corner). I personally like the idea of having an organized group of users not controlled by a vendor, it seems to me that it makes for better = discussion.
Oracle of course wants to tell users what they are doing for them, but = in my
opinion the communication should also go the other way, with users = telling
Oracle what they would ike to see.

It makes for better marketing for Oracle (if marketing is about finding = a
proper "fit" for one's products), users feel listened to and their = concerns
are addressed. And Oracle gets to tell users, in an open, neutral = setting,
what new functionalities they are introducing.

It seems to me everyone wins, even though to short-term thinking it = might
seem like less of a hassle to have to deal with users on an equal = footing.

Regards,
Patrice Boivin
Systems Analyst (Oracle Certified DBA)

Systems Admin & Operations | Admin. et Exploit. des syst=E8mes
Technology Services        | Services technologiques
Informatics Branch         | Direction de l'informatique=20
Maritimes Region, DFO      | R=E9gion des Maritimes, MPO

E-Mail: boivinp_at_mar.dfo-mpo.gc.ca

> -----Original Message-----
> From: Mohan, Ross [SMTP:MohanR_at_STARS-SMI.com]
> Sent: Thursday, December 14, 2000 4:51 PM
> To: Multiple recipients of list ORACLE-L
> Subject: RE: Oracle's internal tech support

>=20

> ep,=20

>=20

> Thanks! What is the addy to sub that list?=20

>=20

> rm=20

>=20

> -----Original Message-----=20
> From: Eric D. Pierce [ <mailto:PierceED_at_csus.edu>]=20
> Sent: Thursday, December 14, 2000 2:31 PM=20
> To: Multiple recipients of list ORACLE-L=20
> Subject: Re: Oracle's internal tech support=20

>=20
>=20

> Duncan Mills, Product Manager (@oracle.uk - Developer)=20
> is a brave soul that posts to the ODTUG Dev list.=20
> regards,=20
> ep=20

>=20

> On 14 Dec 2000, at 9:36, Mohan, Ross wrote:=20

>=20


> Date sent:              Thu, 14 Dec 2000 09:36:38 -0800=20

> To:                     Multiple recipients of list ORACLE-L

> <ORACLE-L_at_fatcity.com>=20

>=20
> > The only real contributors from Oracle I have seen are Thomas Kyte. =
He=20
> > has material scattered all over the web.=20
> >=20
> > Oracle, sadly, does not participate closely in this type of support
> which=20
> > is so valuable to its DBA community.=20

>=20

> ...=20

>=20
>=20

> --=20
> Please see the official ORACLE-L FAQ: <http://www.orafaq.com>=20
> --=20
> Author: Eric D. Pierce=20
> INET: PierceED_at_csus.edu=20

>=20


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Received on Fri Dec 15 2000 - 07:00:54 CST