Re: Remedy integrated with OEM.

Why can't you be one of the escalation-addresses? Just put the right filter in the trouble-ticket system and you will be the first to know! Better to get to know it this way than not to know it at all, isn't it?

Eric Lansu

• Original Message ----- From: "Steve Orr" <sorr_at_arzoo.com> To: "Multiple recipients of list ORACLE-L" <ORACLE-L_at_fatcity.com> Sent: Friday, 23 June 2000 04:44 Subject: Remedy integrated with OEM.

> Remedy integrated with OEM. Any DBA's experience the OEM/Remedy scene?
>
> Check it out... http://www2.remedy.com/ppp/partners/pptr80_info.htm
>
> Here's a clipping...
> "The OEM Event system uses intelligent agent technology to monitor Oracle
> systems for performance and availability 24 hours a day. Integration with
> Remedy extends OEM's native email, paging and console notification
services,
> allowing event alerts to be submitted directly to the Remedy AR system as
> trouble tickets. Customers can leverage Remedy's workflow engine to
> implement sophisticated routing, escalation and reporting of service
> requests for their Oracle systems."
>
> Isn't this just wonderful? Now a help desk clerk may find out about an
> ORA-0060 before I do! :-(
>
>
> Steve Orr
>
> --
> Author: Steve Orr
> INET: sorr_at_arzoo.com
>
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Received on Fri Jun 23 2000 - 07:59:42 CDT