what is segmentation [message #93087] |
Thu, 02 January 2003 17:16 |
pavani
Messages: 32 Registered: April 2002
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Member |
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hi
i want to know what segmentation means what it does and where it is used and all....
i just don't know in what topic it is related to too.....so help me in knowing
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Re: what is segmentation [message #93088 is a reply to message #93087] |
Fri, 03 January 2003 04:48 |
Emma
Messages: 12 Registered: November 2001
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Junior Member |
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Segmentation is used in relation to Customer Relationship Management (CRM). It allows you to define who a customer is at a fine level of granularity.
In the data warehouse you define mutually exclusive collections of records that share similar attributes.
The best place to start researching this topic is to read up on CRM and also there are some great data warehousing books by Ralph Kimball and published by Wiley that will tell you how to go about implementing segmentation within the data warehouse. Happy hunting!
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