| Oracle support: from where? [message #677127] |
Tue, 20 August 2019 13:13 |
John Watson
Messages: 8962
Registered: January 2010
Location: Global Village
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Senior Member |
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I am sure that everyone here is familiar with the soul destroying process of engaging with Oracle Support. However:
I have worked out that if I raise a TAR and it is assigned to someone working in Bucharest I get support that is astronomically better than if it is assigned to a person in any other response centre. This applies whether the problem is database, OL, even OCI - anything. Does anyone have a technique for influencing where a TAR goes? I used to think that it was dependent on the time when you raise it and the timezone of the centre, but I don't think so.
It is a long time since I worked for Uncle Oracle. I sincerely hope that I was better than they are now.
--update: it has occurred to me that "TAR" may be a bit old fashioned. I should say "SR" nowadays.
[Updated on: Tue, 20 August 2019 13:14] Report message to a moderator |
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