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Self Service - Enter Contacts gives an error [message #646632]

Wed, 06 January 2016 02:00

oracle2013
Messages: 15
Registered: July 2013
Location: Hyderabad

Junior Member

Dears,

I am hitting Error when adding new contact from personal information as the below.Please check and give me exact solutions.

ORA-20001: ORA-06512: at "APPS.HR_UTILITY", line 939 ORA-06512: at "APPS.HR_PROCESS_CONTACT_SS", line 9259 ORA-06512: at line 1

Thanks in Advance,

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Re: Self Service - Enter Contacts gives an error [message #646633 is a reply to message #646632]

Wed, 06 January 2016 02:08

Michel Cadot
Messages: 68728
Registered: March 2007
Location: Saint-Maur, France, https...

Senior Member
Account Moderator

Exact solution is "what is at line 9259 of APPS.HR_PROCESS_CONTACT_SS"?

Also exact solution implies remove all WHEN OTHERS from your code.

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Re: Self Service - Enter Contacts gives an error [message #646637 is a reply to message #646632]

Wed, 06 January 2016 02:45

John Watson
Messages: 8962
Registered: January 2010
Location: Global Village

Senior Member

You can't edit supplied EBS code.
I always start by looking at the Electronic Technical Reference, etrm.oracle.com. Search there, and you will find that the APPS.HR_UTILITY package includes this code,

937   procedure raise_error is
938   begin
939     raise_application_error (hr_utility.hr_error_number, hr_utility.get_message);
940 --    app_exception.raise_exception;
941   end raise_error;

and that this is the relevant code from APPS.HR_PROCESS_CONTACT_SS

9255    IF p_applicant_number <> hr_api.g_varchar2
9256    THEN
9257             l_rec_changed := TRUE;
9258             goto finish;
9259    END IF;

I would find out how the procedure is being called, and run it from SQL*Plus with the same parameter values. If you aren't familiar with this, you'll need to talk to your EBS implementation consultants, because they probably set up something incorrectly.

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Re: Self Service - Enter Contacts gives an error [message #646642 is a reply to message #646637]

Wed, 06 January 2016 03:57

oracle2013
Messages: 15
Registered: July 2013
Location: Hyderabad

Junior Member

Dears,

Can you please confirm me is this issue related to technical or developer.

Thanks

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Re: Self Service - Enter Contacts gives an error [message #646643 is a reply to message #646642]

Wed, 06 January 2016 04:26

John Watson
Messages: 8962
Registered: January 2010
Location: Global Village

Senior Member

What I will confirm is that you need to do some work Smile

Look at the code I posted for you, particularly this:

IF p_applicant_number <> hr_api.g_varchar2

and think about your data. Consider data types. Do you think that code is expecting numbers or strings? What problems might be occuring? Here's an example:

orclz>
orclz> set serverout on
orclz> begin
  2  if 1 <> '2' then dbms_output.put_line('ok');
  3  end if;
  4  end;
  5  /
ok

PL/SQL procedure successfully completed.

orclz> begin
  2  if 1 <> 'a' then dbms_output.put_line('ok');
  3  end if;
  4  end;
  5  /
begin
*
ERROR at line 1:
ORA-06502: PL/SQL: numeric or value error: character to number conversion error
ORA-06512: at line 2


orclz>

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Re: Self Service - Enter Contacts gives an error [message #646696 is a reply to message #646643]

Thu, 07 January 2016 00:21

Alien
Messages: 292
Registered: June 1999

Senior Member

Hi,

you can check MOS note: 1936154.1. Maybe it is relevant in your case.

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Re: Self Service - Enter Contacts gives an error [message #646698 is a reply to message #646696]

Thu, 07 January 2016 00:40

oracle2013
Messages: 15
Registered: July 2013
Location: Hyderabad

Junior Member

Dear Alien,

Thanks for your reply.The document which you provided a patch 19568474 it is for India legislation.So can I use the same patch for Saudi legislation? also my ERP version is 12.2.4.Please reply me.

Thanks in advance,
Hidayath

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Re: Self Service - Enter Contacts gives an error [message #646700 is a reply to message #646698]

Thu, 07 January 2016 01:03

Alien
Messages: 292
Registered: June 1999

Senior Member

Hi,

My bad, I missed your version. The patch is only for 12.1. I don't think it will work for Saudi legislation. But you can contact Oracle Support, and ask them.

Regards,

Arian

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Re: Self Service - Enter Contacts gives an error [message #646703 is a reply to message #646700]

Thu, 07 January 2016 01:09

oracle2013
Messages: 15
Registered: July 2013
Location: Hyderabad

Junior Member

Dear,

Thanks for your reply.If you find any doc.Please let me know.

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