Ex Oracle Escalation Support Rep to help you [message #594911] |
Tue, 03 September 2013 18:08 |
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vkhachad
Messages: 4 Registered: September 2013 Location: Los Angeles, CA
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Junior Member |
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My name is Vicken Khachadourian
I worked at Oracle Support from 1987 - 2009, and from 1996 - 2009, I worked about 400 highly escalated cases with 100% success.
In 2005, Turbo-tax froze 3 times in the 2 weeks prior to March 16, 2005. When the case came to me, I stopped the freeze in my first 90 minute conversation with the Turbo-tax DBA.
I can significantly reduce the amount of time Oracle customers spend time in problem solving, and we all know that all implementations spend a significant amount of time in trouble shooting.
Regards,
Vicken Khachadourian
650 299-9927
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Re: Ex Oracle Escalation Support Rep to help you [message #594921 is a reply to message #594916] |
Wed, 04 September 2013 01:16 |
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vkhachad
Messages: 4 Registered: September 2013 Location: Los Angeles, CA
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Junior Member |
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I worked in Support from 1987 - 89. I've always been ashamed of this, but when I saw V6 come the line, I escaped, and went to sales. I was a key member of the V6 beta program. After succeeding in sales I became the manager of sales consulting in DMD.
I left Oracle for a short time, and then came back to Support in February 1992, and after 1996 I worked several hundred escalations, left Oracle Support with a 95% customer satisfaction rating, with about 30 customer surveys assigning "Exceptional Service Nomination" for my service requests.
I hope that clarifies my entry.
Thanks,
Vicken Khachadourian
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