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Customer conversion [message #429626]

Wed, 04 November 2009 15:24

oraclefaqs1
Messages: 23
Registered: October 2008
Location: SC

Junior Member

hi every1,

How do I populate Customers Communication information (like phone, email, fax) at profile level, I wanna stress it's NOT CUSTOMERS CONTACT COMMUNICATION INFORMATION its CUSTOMERS COMMUNICATION information.
When you query a customer you can see different tabs like ADDRESS, OM, COMMUNICATIONS, CONTACTS.
So here I am able to populate CONTACTS information by inserting contacts details in RA_CONTACT_PHONES_INT_ALL but I need to import Communication information for the customer.

please help me

thanks,
purna

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Re: Customer conversion [message #429918 is a reply to message #429626]

Fri, 06 November 2009 05:10

idris.ali
Messages: 34
Registered: June 2008
Location: Hyderabad

Member

If you want to Import communication information for a customer.

you may populate the table RA_CONTACT_PHONES_INT_ALL.
but remm you should pass orig_system_address_ref = orig_system_contact_ref = null.

and orig_system_customer_ref as for some valid customer
and orig_system_telephone_ref with a valid value.

Thanks,
Idris

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Re: Customer conversion [message #429953 is a reply to message #429918]

Fri, 06 November 2009 08:24

oraclefaqs1
Messages: 23
Registered: October 2008
Location: SC

Junior Member

thanks Idris, It got resolved

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Re: Customer conversion [message #429957 is a reply to message #429918]

Fri, 06 November 2009 08:41

oraclefaqs1
Messages: 23
Registered: October 2008
Location: SC

Junior Member

Idris,

I am populating the STANDARD_TERM_NAME in RA_CUSTOMER_PROFILES_INT_ALL but unable to get that on front end after running the CUSTOMER INTERFACE (though interface runs without any errors)

I even tried with keeping the OVER_RIDE_TERMS flaf to 'Y'

can u please help me

thanks,
purna

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