Re: Metalink Fiasco

From: Bill Ferguson <wbfergus_at_gmail.com>
Date: Wed, 11 Nov 2009 07:17:15 -0700
Message-ID: <4025610e0911110617q2f67ad9au4b550feeaa742398_at_mail.gmail.com>

I tend to agree with you on this point. I'm one the admins for our CSI, so I can see the SR's various people in our organization submit. Quite a few of them even a novice DBA or Developer could easily figure out, but our organization is so disorganized there is no tru collaboration or placing of the best person in the job (this is government work). I might file a couple SR's each year, but most of my 'Support" (Metalink, et al), is merely researching or finding patches.

I've setup OCM on the databases I maintain and work on, and then compared the OCM results with what the Database Grid Control reports, and the results don't match at all. So, I have absolutely no confidence at all in what OCM reports, and I simply assume the local Database Control knows a lot more about the database than OCM does, especially since OCM only seems to be updated once per day (at least with whatever default settings came with it).

-- 
-- Bill Ferguson


On Tue, Nov 10, 2009 at 6:42 PM, Kellyn Pedersen <kjped1313_at_yahoo.com>wrote:



>   Although I have little use for Metalink unless I absolutely HAVE NO

> CHOICE but to log an SR, (I don't know about most folks, but I really do

> feel like I spend more time sending them information and end up figuring out

> how to fix it myself than it would have taken me to just figure out

> originally how to fix it myself...)  as for OCM-  DON'T get me STARTED!!

>

>


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Received on Wed Nov 11 2009 - 08:17:15 CST