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> We lost a board on our 9970 and it phoned home and a hitachi tech was here
the
> next day to replace it and we didn't even know it was broken. They replace
> boards and upgrade firmware live.
We had the same experience with EMC.
Talk about service!
Can you imagine getting a phone call... "Hi, this is Oracle support. About that ora-600 in your alert.log..."
"What 600 in my alert log?"
"Well, indications are that you are *going* to have a 600 problem within the next 48 hours, and we'd just like to correct this situation before you run into problems..."
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