I've worked in a non-profit organisation with Oracle
on Novell, I had an awful service from Oracle.
I've worked in a huge Oracle site, Oracle reps were
very attentive....
- Brian Wisniewski <brian_wisniewski_at_yahoo.com> a
écrit : > The similiarities in your comments between
CA and
> Oracle are scary.
> I'm working part-time for a client to get Oracle
> installed and
> configured for a new service they are going to
> provide to their
> clients. This is their first Oracle experience.
>
> They spent around $300K on software and licenses and
> that was for the
> server and partitioning option. They waited for a
> few weeks to get the
> CD's and kept calling and was always told it was on
> the way. They
> received the CD's, too bad they were for Solaris and
> they are running
> on Win 2000. They sent the Solaris CD's back and
> asked for the correct
> ones and then they finally received 2 CD's which the
> sales person had
> BURNT ON HIS CD BURNER from his personal collection
> because according
> to him there is a 3 month back log on NT/2000 CD's!
> They didn't
> receive the documentation or fail safe cd's which
> they need. Needless
> to say their experiences with Oracle Corporation so
> far has not
> ingrained in them a very high level of confidence in
> the company.
>
> It probably didn't help the situation any when I
> brought it an original
> 8.1.7 cd for NT/2000 that I had received for FREE
> weeks ago from
> Technet. :)
>
> - Brian
>
>
> --- "Malkuns, Skip" <SMALKUNS_at_SYSTEMS.TEXTRON.com>
> wrote:
> > CA is also a 4 letter word around here also. The
> support is very poor
> > and
> > they have so much big company
> > paperwork/politic issues it is tough to get
> anything from them. I
> > have been
> > waiting for months to get product upgrades.
> > Sign this, fill out this, call here, go there. We
> finally dropped a
> > number
> > of their products.
> > Our sales rep turn over is heavy, so it seems you
> have to start over
> > everytime a new rep shows up.
> > And of course their new pricing structure has gone
> thru the roof...
> >
> > Skip
> >
>
>
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> Author: Brian Wisniewski
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>
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Stephane Paquette
DBA Oracle
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Received on Mon Feb 26 2001 - 11:53:28 CST