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RE: METALINK and OWS

From: Miller, Jay <JayMiller_at_TDWaterhouse.com>
Date: Mon, 12 Jun 2000 10:28:23 -0400
Message-Id: <10526.108660@fatcity.com>


Just today I tried logging into Metalink to update one of our TARs and discovered it had been closed (why it was closed I don't know, it's still a major problem). There was no way to reopen it via the web site. I called it in.

-----Original Message-----
From: Gait, Christopher [mailto:cgait_at_condor.nrl.navy.mil] Sent: Monday, June 12, 2000 12:06 AM
To: Multiple recipients of list ORACLE-L Subject: RE: METALINK and OWS

Most of this thread has turned out to be a 'junior/senior DBA' issue instead of about Metalink, but I'd like to go back to talking about Metalink because it ticks me off. I've personally crashed the Metalink database at least once. This wasn't a 'can't answer you now, why don't you go find someone who gives a damn' error, but a fullblown 'End of file on communication channel.' Metalink is improving, but the overall quality still stinks. I complain to them constantly. I suggest everyone do the same. If there are dozens of negative feedbacks a day about their crappy support site they will eventually be forced to do something about it.

Regards,
Chris Gait
Oracle DBA (more junior than senior)
Arlington, VA

-----Original Message-----
Sent: Friday, June 09, 2000 6:24 AM
To: Multiple recipients of list ORACLE-L

A junior DBA at one of my clients has just tried to register on Metalink and here is what he got :

Request Failed



We were unable to process your request at this time.

Error occured while accessing

     "/register/plsql/registration.check_step_3" at Fri Jun 09 02:06:23 2000

OWS-05100: Unable to connect due to Oracle error 1034

  PL/SQL Cartridge SERVICE: register
  PROCEDURE: registration.check_step_3

  PARAMETERS:



  P_GCDB_CONTACT_ID: blahblah

LOL. Is this an improvement on traditional support ? I have recently heard at another client that an OWS guy crashed his database (shared with others, quite obviously) while trying to reproduce our putting in evidence that splitting partitions in an IOT while inserts are going on
(even in other partitions) causes deadlocks in 8.1.5/8.1.6, and that he
asked the client for help. Oh yes, really ? And we are supposed to pay for that ?

-- 
Regards,

  Stephane Faroult
  email: sfaroult_at_oriolecorp.com 
  Oriole Corporation
  Voice:  +44  (0) 7050-696-269 
  Fax:    +44  (0) 7050-696-449 
  Performance Tools & Free Scripts
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-- 
Author: Stephane Faroult
  INET: sfaroult_at_oriolecorp.com

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Received on Mon Jun 12 2000 - 09:28:23 CDT

Original text of this message

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