Re: Oracle Support Services

From: Eric D. Pierce <PierceED_at_csus.edu>
Date: Thu, 8 Jun 2000 15:07:42 -0700
Message-Id: <10522.108314@fatcity.com>

What the heck is an APARS?

Anyway, in the final analysis did it matter, or would you have been able to do the install anyway without the info? Was the install critical, or was your request for the info a "backburner" item?

Maybe one of the reasons that oracle support is unresponsive (along with the fact that they are greedy and don't want to spend more on support?) is that they are dealing with a lot of hand holding and other relatively piddly stuff. Customers ought to also understand their responsibilities in any business relationship, which might include waiting a little longer than they like for non-critical support info. ep

> ----- Original Message -----
> To: Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>
> Sent: Thursday, June 08, 2000 12:10 PM
>
>
> I just used MetaLink to enter a TAR for the first time. I just wanted an
> answer to a simple question. It went like this:
> DAY1: I submitted the following request."Please list the AIX APARS needed
Received on Thu Jun 08 2000 - 17:07:42 CDT