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Updated: 2 days 10 hours ago

Behold: The Simplified UI Rapid Development Kit

Wed, 2014-09-03 14:49

Editor’s note: The recent release of the Oracle Applications Cloud Simplified User Interface Rapid Development Kit represents the culmination of a lot of hard work from a lot of people. The kit was built, in large part, by Friend of the ‘Lab, Rafa Belloni (@rafabelloni), and although I tried to get him to write up some firsthand commentary on the ADF-fu he did to build the kit, he politely declined. 

We’re developers here, so I wanted to get that out there before cross-posting (read, copying) the detailed post on the kit from the Usable Apps (@usableapps) blog. I knew I couldn’t do better, so why try? Enjoy.

Simplified UI Rapid Development Kit Sends Oracle Partners Soaring in the Oracle Applications Cloud

A glimpse into the action at the Oracle HCM Cloud Building Simplified UIs workshop with Hitachi Consulting by Georgia Price (@writeprecise)

Building stylish, modern, and simplified UIs just got a whole lot easier. That’s thanks to a new kit developed by the Oracle Applications User Experience (OAUX) team that’s now available for all from the Usable Apps website.

The Oracle Applications Cloud Simplified User Interface Rapid Development Kit is a collection of code samples from the Oracle Platform Technology Solutions (PTS) Code Accelerator Kit, coded page templates and Oracle ADF components, wireframe stencils and examples, coding best practices, and user experience design patterns and guidance. It’s designed to help Oracle partners and developers quickly build—in a matter of hours—simplified UIs for their Oracle Applications Cloud use cases using Oracle ADF page types and components.

eBook_SUI_redCover_1

A key component of the simplified UI Rapid Development Kit—the Simplified User Experience Design Patterns for the Oracle Applications Cloud Service eBook—in use. Pic: Sasha Boyko, all rights reserved.

The kit was put to the test last week by a group of Hitachi Consulting Services team members at an inaugural workshop on building simplified UIs for the Oracle HCM Cloud that was hosted by the OAUX team in the Oracle headquarters usability labs.

The results: impressive.

During the workshop, a broad range of participants—Hitachi Consulting VPs, senior managers, developers, designers, and architects—learned about the simplified UI design basics of glance, scan, commit and how to identify use cases for their business. Then, they collaboratively designed and built—from wireframe to actual code—three lightweight, tablet-first, intuitive solutions that simplify common, every day HCM tasks.

Sona Manzo (@sonajmanzo), Hitachi Consulting VP leading the company’s Oracle HCM Cloud practice, said, “This workshop was a fantastic opportunity for our team to come together and use the new Rapid Development Kit’s tool s and techniques to build actual solutions that meet specific customer use cases. We were able to take what was conceptual to a whole different level.”

sona_manzo_hitachi_aug2014

Great leadership. Hitachi Consulting’s Sona Manzo gets the whole team into the spirit of building simplified UIs. Pic: Martin Taylor, all rights reserved.

Workshop organizer and host Ultan O’Broin (@ultan), Director, OAUX, was pleased with the outcome as well: “That a key Oracle HCM Cloud solution partner came away with three wireframed or built simplified UIs and now understands what remains to be done to take that work to completion as a polished, deployed solution is a big win for all.”

ultan_anna_hitachi_aug2014_med

OAUX Principal Interaction Designer Anna Budovsky (left) and Ultan O’Broin (right) facilitate Hitachi Consulting team members in working out solutions for customer use cases. Pics: Martin Taylor, all rights reserved.

Equally importantly, said Ultan, is what the OAUX team learned about “what such an Oracle partner needs to do or be able to do next to be successful.”

According to Misha Vaughan (@mishavaughan), Director of the OAUX Communications and Outreach team, folks are lining up to attend other building simplified UI workshops.

“The Oracle Applications Cloud partner community is catching wind of the new simplified UI rapid development kit. I’m delighted by the enthusiasm for the kit. If a partner is designing a cloud UI, they should be building with this kit,” said Misha.

Ultan isn’t surprised by the response. “The workshop and kit respond to a world that’s demanding easy ways to build superior, flexible, and yet simple enterprise user experiences using data in the cloud.”

The Oracle Applications Cloud Simplified User Interface Rapid Development Kit will now be featured at Oracle OpenWorld 2014 OAUX events and in OAUX communications and outreach worldwide.Possibly Related Posts:

Context in UX – What It Is, What It Isn’t, and Why It’s Important

Mon, 2014-09-01 19:54
Big Brown Bat (Eptesicus fuscus) in Flight

Copyright@2012 Bill Kraus, All rights reserved.

Our location is relentlessly tracked by our mobile devices. Our online transactions – both business and social – are recorded and stored in the cloud. And reams of biometric data will soon be collected by wearables.  Mining this contextual data offers a significant opportunity to enhance the state of human computer interaction. But this begs the question: what exactly is ‘context’ ?

Consider the following sentence:

“As Michael was walking, he observed a bat lying on the ground.”

Now take a moment and imagine this scene in your mind.

Got it? Good.

Now a few questions. First, does the nearby image influence your interpretation of this sentence? Suppose I told you that Michael was a biologist hiking through the Amazonian rain forest. Does this additional information confirm your assumptions?

Now, suppose I told you that the image has nothing to do with the sentence, but instead it’s just a photograph I took in my own backyard and inserted into this post because I have a thing for flying mammals.  Furthermore, what if I told you that Michael actually works as a ball boy at Yankee stadium? Do these additional facts alter your interpretation of the sentence? Finally, what if I confessed that I have been lying to you all along, that Michael is actually in Australia, his last name is Clarke, and that he was carrying a ball gauge? Has your idea of what I meant by ‘bat’ changed yet again? (Hint – Michael Clarke is a star cricket player.)

The point here is that contextual information – the who, what, where, and when of a situation – provides critical insights into how we interpret data. In pondering the sentence above, providing you with context – either as additional background statements or through presumed associations with nearby content – significantly altered how you interpreted that simple sentence.

At its essence, context allows us to resolve ambiguities. What do I mean by this? Think of the first name of someone you work with. Chances are good that there are many other people in the world (or at your company if your company is as big as Oracle) with that same first name. But if I know who you are (and ideally where you are) and what you are working on, and I have similar information about your colleagues, then I can make a reasonably accurate guess as to the identity of the person you are thinking of without you having to explicitly tell me anything other than their first name. Furthermore, if I am wrong, my error is understandable to you, precisely because my selection was the logical choice. Were you thinking of your colleague Madhuri in Mumbai that you worked with remotely on a project six months ago? But I guessed the Madhuri that has an office down the hall from you in Redwood City and with whom you are currently collaborating? Ok, I was wrong, but my error makes sense, doesn’t it?   (In intelligent human computer interactions, the machine doesn’t always need be right as long as any errors are understandable. In fact, Chris Welty of IBM’s Watson team has argued that intelligent machines will do very well to be right 80% of the time – which of course was more than enough to beat human Jeopardy champions.)

So why is the ability to use context to resolve ambiguities important? Because – using our example – I can now take the information derived from context and provide you with a streamlined, personalized user experience that does not require you to explicitly specify the full name of your colleague – in fact, you might not need to enter any name at all if I have enough contextual background about you and what you are trying to do.

When it comes to UX, context is actually a two-way street. Traditionally, context has flowed from the machine to the user, where layout and workflow – the consequence of both visual and interaction design – has been used to inform the user as to what something means and what to do next.  But as the availability of data and the complexity of systems have grown to the point of overwhelming the user, visualizations and interactions alone are not sufficient to stem the tide. Rather, context – this time emanating from the user to the machine – is the key for achieving  a more simplified, personalized user experience.

Context allows us to ask the right questions and infer the correct intentions. But the retrieval of the actual answers – or the execution of the desired task – is not part of context per se. For example, using context based on user identity and past history (demographic category, movies watched in the past) can help a recommendation engine provide a more targeted search result. But context is simply used to identify the appropriate user persona – the retrieval of recommendations is done separately. Another way to express this is that context is used to decide which view to put on the data, but it is not the data itself.

Finally, how contextual information is mapped to appropriate system responses can be divided into two (not mutually exclusive) approaches, one empirical, the other deductive. First, access to Big Data allows the use of machine learning and predictive analytics to discern patterns of behavior across many people, mapping those patterns back to individual personas and transaction histories. For example, if you are browsing Amazon.com for a banana slicer and Amazon’s analytics show that people who spend a lot of time on the banana slicer page also tend to buy bread slicers, then you can be sure you will see images of bread slicers.

But while Big Data can certainly be useful, it is not required for context to be effective. This is particularly true in enterprise, where reasonable assumptions can be made from a semantic understanding of the underlying business model, and where information-rich employee data can be mined directly by the company. Are you a salesperson in territory A with customers X, Y, and Z? Well then it is safe to assume that you are interested in the economic climate in A as well as news about X, Y, and Z without you ever having to explicitly say so.

So in closing, the use of context is essential for creating simple yet powerful user experiences – and like the term ‘user experience’ itself, there is no one single implementation of context – rather, it is a concept that should pervade all aspects of human computer interaction in its myriad of forms.Possibly Related Posts:

Personal Assistant or Creepy Stalker? The Rise of Cognitive Computing

Wed, 2014-08-20 23:44

I just got back to my hotel room after attending the first of a two day Cognitive Computing Forum, a conference running in parallel to the Semantic Technology (SemTech) Business Conference and the NoSQL Conference here in San Jose. Although the forum attracts less attendees and has only a single track, I cannot remember attending a symposium where so many stimulating ideas and projects were presented.

What is cognitive computing? It refers to computational systems that are modeled on the human brain – either literally by emulating brain structure or figuratively through using reasoning and semantic associations to analyze data. Research into cognitive computing has become increasingly important as organizations and individuals attempt to make sense of the massive amount of data that is now commonplace.

The first forum speaker was Chris Welty, who was an instrumental part of IBM’s Watson project (the computer that beat the top human contestants on the gameshow Jeopardy). Chris gave a great overview of how cognitive computing changes the traditional software development paradigm. Specifically, he argued that rather than focus on perfection, it is ok to be wrong as long as you succeed often enough to be useful (he pointed to search engine results as a good illustration of this principle). Development should focus on incremental improvement – using clearly defined metrics to measure whether new features have real benefit. Another important point he made was that there is no one best solution – rather, often the most productive strategy is to apply several different analytical approaches to the same problem, and then use a machine learning algorithm to mediate between (possibly) conflicting results.

There were also several interesting – although admittedly esoteric – talks by Dave Sullivan of Ersatz Labs (@_DaveSullivan) on deep learning, Subutai Ahmad of Numenta on cortical computing (which attempts to emulate the architecture of the neocortex) and Paul Hofmann (@Paul_Hofmann) of Saffron Technology on associative memory and cognitive distance. Kristian Hammond (@KJ_Hammond) of Narrative Science described technology that can take structured data and use natural language generation (NLG) to automatically create textual narratives, which he argued are often much better than data visualizations and dashboards in promoting understanding and comprehension.

However, the highlight of this first day was the talk entitled ‘Expressive Machines’ by Mark Sagar from the Laboratory for Animate Technologies. After showing some examples of facial tracking CGI from the movies ‘King Kong’ and ‘Avatar’, Mark described a framework modeled on human physiology that emulates human emotion and learning. I’ve got to say that even though I have a solid appreciation and understanding for the underlying science and technology, Mark’s BabyX – who is now really more a virtual toddler than an infant – blew me away. It was amazing to see Mark elicit various emotions from BabyX. Check out this video about BabyX from TEDxAukland 2013.

At the end of the day, the presentations helped crystallize some important lines of thought in my own carbon-based ‘computer’.

First, it is no surprise that human computer interactions are moving towards more natural user interfaces (NUIs), where a combination of artificial intelligence, fueled by semantics and machine learning and coupled with more natural ways of interacting with devices, result in more intuitive experiences.

Second, while the back end analysis is extremely important, what is particularly interesting to me is the human part of the human computer interaction. Specifically, while we often focus on how humans manipulate computers, an equally  interesting question is how computers can be used to ‘manipulate’ humans in order to enhance our comprehension of information by leveraging how our brains are wired. After all, we do not view the world objectively, but through a lens that is the result of idiosyncrasies from our cultural and evolutionary history – a fact exploited by the advertising industry.

For example, our brains are prone to anthropomorphism, and will recognize faces even when faces aren’t there. Furthermore, we find symmetrical faces more attractive than unsymmetrical faces.  We are also attracted to infantile features – a fact put to good use by Walt Disney animators who made Mickey Mouse appear more infant-like over the years to increase his popularity (as documented by paleontologist Stephen Jay Gould). In fact, we exhibit a plethora of cognitive biases (ever experience the Baader Meinhof phenomenon?), including the “uncanny valley”, which describes a rapid drop off in comfort level as computer agents become almost – but not quite perfectly – human-looking.  And as Mark Sagar’s work demonstrates, emotional, non-verbal cues are extremely important (The most impressive part of Sagar’s demo was not the A.I. – afer all, there is a reason why BabyX is a baby and not an fully conversant adult – but rather the emotional response it elicited in the audience).

The challenge in designing intelligent experiences is to build systems that are informative and predictive but not presumptuous, tending towards the helpful personal assistant rather than the creepy stalker. Getting it right will depend as much on understanding human psychology as it will on implementing the latest machine learning algorithms.Possibly Related Posts:

More First World Problems

Mon, 2014-08-18 18:36

I’ve been traveling a lot lately, which is bad. I’ve been consuming a lot of in-flight wifi, which is good, because there really should be no place on Earth where I’m unable to work.

Plus, it’s internets at 35,000 feet. How cool is that?

Today, I found myself in the throes of a decidedly first world problem. Of the many devices I carry, I couldn’t decide which one to use for the airplane wifi, which is, naturally, charged per-device.

Normally, I’d go with the tablet, since it’s a nice mix of form factors. The laptop is my preference, but I end up doing in-seat yoga to use it, not a good look.

But, horror of horrors, the tablet’s battery was only 21%. Being an Android tablet, that wouldn’t be enough to make it to my destination. I do carry a portable battery, but it won’t charge the Nexus 7 tablet, for some odd reason.

Recursive, first world problems.

I debated smartphone vs. laptop for a minute or two before I realized what an awful, self-replicating, first world problem this was. So, I made a call and immediately did what anyone would do, tweeted about it.

ba5h3

What has become of me.Possibly Related Posts:

Quadcopters and the Internet of Things

Sun, 2014-08-17 14:44
Jerry-rigged attachment of a 808 keychain camera to the underside of a Syma X1 quadcopter.

Low tech attachment of a 808 keychain camera to the underside of a Syma X1 quadcopter.

Editor’s note: Hey a new author! Here’s the first one, of many I hope, from Bill Kraus, who joined us back in February. Enjoy.

One of the best aspects of working in the emerging technologies team here in Oracle’s UX Apps group is that we have the opportunity to ‘play’ with new technology. This isn’t just idle dawdling, but rather play with a purpose – a hands-on exercise exploring new technologies and brainstorming on how such technologies can be incorporated into future enterprise user experiences.

Some of this technology, such as beacons and wearables,  have obvious applications. The relevancy of other technologies, such as quadcopters and drones, are more obtuse (not withstanding their possible use as a package delivery mechanism for an unnamed online retail behemoth).

Ponit Monroe

Video still taken from the quadcopter hundreds of feet above my home on Bainbridge Island, looking north to the Puget Sound and Point Monroe.

As an amateur wildlife and nature photographer, I’ve dabbled in everything from digiscoping to infrared imaging to light painting to underwater photography. I’ve also played with strapping lightweight keychain cameras to inexpensive quadcopters (yes, I know I could get a DJI Phantom and a GoPro, but at the moment I prefer to test my piloting skills on something that won’t make me shed tears – and incur the wrath of my spouse – if it crashes).

After telling my colleagues recently over lunch about my quadcopter adventures  (I already lost several in the trees and waters of the Puget Sound), Tony, Luis, and Osvaldo decided to purchase their own and we had a blast at our impromptu ‘flight school’ at Oracle. The guys did great, and Osvaldo’s copter even had a têt-à-tête with a hummingbird, who seemed a bit confused over just what was hovering before it.

Luis flying his quadcopter.

Luis flying his quadcopter in the hallway.

Osvaldo flying his quadcopter.

Osvaldo flying his quadcopter.

This is all loads of fun, but what do flying quadcopters have to do the Internet of Things? Well, just as a quadcopter allows a photographer to get a perspective previously thought impossible, mobile technology combined with embedded sensors and the cloud have allowed us to break the bonds of the desktop and view data in new ways. No longer do we interact with digital information at a single point in time and space, but rather we are now enveloped by it every waking (and non-waking) moment – and we have the ability to view this data from many different perspectives. How this massive flow of incoming data is converted into useful information will depend in large part on context (you knew I’d get that word in here somehow) – analogous to how the same subject can appear dramatically different depending on the photographer’s (quadcopter assisted) point-of-view.

In fact, the Internet of Things is as much about space as it is about things – about sensing, interacting with and controlling the environment around us using technology to extend what we can sense and manipulate. Quadcopters are simply a manifestation of this idea – oh, and they are also really fun to fly.Possibly Related Posts:

The Secret Project Emerges

Fri, 2014-08-15 07:56

Noel (@noelportugal) and Raymond have been working on a secret project. Here’s the latest:

eihgjagiThanks to AUX colleague and Friend of the ‘Lab, Rob Hernandez, for the 3D modeling.

So now you know why Noel bought the slap bands, but what goes in the case?

appslab-slap-band-1

If you’ve been watching, you might know already.

10516589_828102840568104_7123336379861752905_n

LightBlue Beans from Punch Through Design

Those are LightBlue Beans from Punch Through Design (@punchthrough), h/t @colin_k.

Stay tuned.Possibly Related Posts:

Injecting JavaScript into Simplified UI

Thu, 2014-08-14 11:04

Extensibility is one of the themes we here in Oracle Applications User Experience (@usableapps) advocate, along with simplicity and mobility.

Simplified UI provides a ton of extensible features, from themes, colors and icons to interface and content changes made by Page Composer.

But sometimes you need to inject some JavaScript into Simplified UI, and you just can’t figure out how, like last week for example. Tony and Osvaldo are building one of Noel’s (@noelportugal) crazy ideas, and they needed to do just that. The project? Yeah, it’s a secret for now, but stay tuned.

Anyway, they had been trying for a couple days, unsuccessfully, to find a way to inject some JS, until I finally decided to ask AUX colleague and extensibility guru, Tim DuBois. As I hoped, Tim had a method, a sneaky roundabout one, but one that sounded promising.

Tim couldn’t recall the source of the method, might have come from Angelo Santagata (@AngeloSantagata) or possibly from a Cloud partner, but as you’ll see, it’s ingenious.

Whoever discovered this method was clever and tenacious and should get kudos. It’s a nice, easy way to get JS into a Simplified UI page without changing the shell.

Here we go.

From the Simplified UI springboard, Sales Cloud in this example, navigate to a page like Leads and expand the menu next to your username.

jsexsten1

At this point, you should create a sandbox to keep your changes isolated, just in case. For more about how and why you want to use sandboxes, check out the documentation.

I didn’t create one in this instance because I’m that confident it works. However, we did use a sandbox when we were testing this.

So, from the expanded menu choose Customize User Interface and pick Site as the target layer.

jsexsten2

Click Select from the edit options and choose a component on the page, like a label, in this case “Leads.”

jsexsten3

For this exercise, the component you choose doesn’t really matter because we’re just making a placeholder change. All you need is one with an Edit Component option.

jsexsten4

Choose Edit Component and modify the value. In this case, we’ll change the text by choosing Select Text Resource from the Value menu and then picking a random key value and entering new label text to display.

jsexsten5

jsexsten6

Make sure to click Create before leaving this dialog. Upon returning to Page Composer, you’ll see the Leads label has changed. Exit Page Composer.

jsexsten7

Once again, expand the menu by your username and choose Manage Customizations.jsexsten8

From the All Layers column, download the XML file.

jsexsten9

Edit the XML file and include your JavaScript.

jsexsten10.5

For the record, we found the correct syntax in this forum post. The code should be similar to:

<mds:insert after="outputText1" parent="g1">
  <af:resource xmlns:af="http://xmlns.oracle.com/adf/faces/rich" 
  type="javascript">alert("HELLO WORLD!");</af:resource>
</mds:insert> 

Finally, upload your updated XML using the same Manage Customizations dialog, close and reload the page.

jsexsten11

And there you go.

Find the comments if you like.

Possibly Related Posts:

OTN Latin America Tour 2014 – Mexico

Wed, 2014-08-13 12:19

keynote1

The OTN network is designed to help Oracle users with community generated resources. Every year the OTN team organizes worldwide tours that allow local users to learn from subject matter experts in all things Oracle. For the past few years the UX team has been participating in the OTN Latin America Tour as well as other regions.  This year I was happy to accept their invitation to deliver the opening keynote for the Mexico City tour stop.

The keynote title was “Wearables in the Enterprise: From Internet of Things to Google Glass and Smart Watches.” Given the AppsLab charter and reputation on cutting edge technologies and innovation it was really easy to put a presentation deck on our team’s findings on these topics. The presentation was a combination of the keynote given by our VP, Jeremy Ashley, during MakerCon 2014 at Oracle HQ this past May and our proof-of-concepts using wearable technologies.

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I also had a joint session with my fellow UX team member Rafael Belloni titled “Designing Tablet UIs Using ADF.” Here we had the chance to share how users can leverage two great resources freely available from our team:

  1. Simplified User Experience Design Patterns for the Oracle Applications Cloud Service (register to download e-book here)
  2. A Starter kit with templates used to build a Simplified UI interfaces (download kit here)
    *Look for “Rich UI with Data Visualization Components and JWT UserToken validation extending Oracle Sales Cloud– 1.0.1″

These two resources are the result of extensive research done by our whole UX organization and we are happy to share with the Oracle community. Overall it was a great opportunity to reach out to the Latin American community, especially my fellow Mexican friends.

Here are some pictures of the event and of Mexico City. Enjoy!

 

Photo credits to Pablo Ciccarello, Plinio Arbizu, and me.Possibly Related Posts:

Oracle Voice Debuts on the App Store

Mon, 2014-08-11 16:05

Editor’s note: I meant to blog about this today, but looks like my colleagues over at VoX have beat me to it. So, rather than try to do a better job, read do any work at all, I’ll just repost it. Free content w00t!

Although I no longer carry an iOS device, I’ve seen Voice demoed many times in the past. Projects like Voice and Simplified UI are what drew me to Applications User Experience, and it’s great to see them leak out into the World.

Enjoy.

Oracle Extends Investment in Cloud User Experiences with Oracle Voice for Sales Cloud
By Vinay Dwivedi, and Anna Wichansky, Oracle Applications User Experience

Oracle Voice for the Oracle Sales Cloud, officially called “Fusion Voice Cloud Service for the Oracle Sales Cloud,” is available now on the Apple App Store. This first release is intended for Oracle customers using the Oracle Sales Cloud, and is specifically designed for sales reps.

Home_With_Frame

The home screen of Fusion Voice Cloud Service for the Oracle Sales Cloud is designed for sales reps.

Unless people record new information they learn, (e.g. write it down, repeat it aloud), they forget a high proportion of it in the first 20 minutes. The Oracle Applications User Experience team has learned through its research that when sales reps leave a customer meeting with insights that can move a deal forward, it’s critical to capture important details before they are forgotten. We designed Oracle Voice so that the app allows sales reps to quickly enter notes and activities on their smartphones right after meetings, no matter where they are.

Instead of relying on slow typing on a mobile device, sales reps can enter information three times faster (pdf) by speaking to the Oracle Sales Cloud through Voice. Voice takes a user through a dialog similar to a natural spoken conversation to accomplish this goal. Since key details are captured precisely and follow-ups are quicker, deals are closed faster and more efficiently.

Oracle Voice is also multi-modal, so sales reps can switch to touch-and-type interactions for situations where speech interaction is less than ideal.

Oracle sales reps tried it first, to see if we were getting it right.

We recruited a large group of sales reps in the Oracle North America organization to test an early version of Oracle Voice in 2012. All had iPhones and spoke American English; their predominant activity was field sales calls to customers. Users had minimal orientation to Oracle Voice and no training. We were able to observe their online conversion and usage patterns through automated testing and analytics at Oracle, through phone interviews, and through speech usage logs from Nuance, which is partnering with Oracle on Oracle Voice.

Users were interviewed after one week in the trial; over 80% said the product exceeded their expectations. Members of the Oracle User Experience team working on this project gained valuable insights into how and where sales reps were using Oracle Voice, which we used as requirements for features and functions.

For example, we learned that Oracle Voice needed to recognize product- and industry-specific vocabulary, such as “Exadata” and “Exalytics,” and we requested a vocabulary enhancement tool from Nuance that has significantly improved the speech recognition accuracy. We also learned that connectivity needed to persist as users traveled between public and private networks, and that users needed easy volume control and alternatives to speech in public environments.

We’ve held subsequent trials, with more features and functions enabled, to support the 10 workflows in the product today. Many sales reps in the trials have said they are anxious to get the full version and start using it every day.

“I was surprised to find that it can understand names like PNC and Alcoa,” said Marco Silva, Regional Manager, Oracle Infrastructure Sales, after participating in the September 2012 trial.

“It understands me better than Siri does,” said Andrew Dunleavy, Sales Representative, Oracle Fusion Middleware, who also participated in the same trial.

This demo shows Oracle Voice in action.

What can a sales rep do with Oracle Voice?

Oracle Voice allows sales reps to efficiently retrieve and capture sales information before and after meetings. With Oracle Voice, sales reps can:

Prepare for meetings

  • View relevant notes to see what happened during previous meetings.
  • See important activities by viewing previous tasks and appointments.
  • Brush up on opportunities and check on revenue, close date and sales stage.

Wrap up meetings

  • Capture notes and activities quickly so they don’t forget any key details.
  • Create contacts easily so they can remember the important new people they meet.
  • Update opportunities so they can make progress.
These screenshots show how to create tasks and appointments using Oracle Voice.

These screenshots show how to create tasks and appointments using Oracle Voice.

Our research showed that sales reps entered more sales information into the CRM system when they enjoyed using Oracle Voice, which makes Oracle Voice even more useful because more information is available to access when the same sales reps are on the go. With increased usage, the entire sales organization benefits from access to more current sales data, improved visibility on sales activities, and better sales decisions. Customers benefit too — from the faster response time sales reps can provide.

Oracle’s ongoing investment in User Experience

Oracle gets the idea that cloud applications must be easy to use. The Oracle Applications User Experience team has developed an approach to user experience that focuses on simplicity, mobility, and extensibility, and these themes drive our investment strategy. The result is key products that refine particular user experiences, like we’ve delivered with Oracle Voice.

Oracle Voice is one of the most recent products to embrace our developer design philosophy for the cloud of “Glance, Scan, & Commit.” Oracle Voice allows sales reps to complete many tasks at what we call glance and scan levels, which means keeping interactions lightweight, or small and quick.

Are you an Oracle Sales Cloud customer?

Oracle Voice is available now on the Apple App Store for Oracle customers using the Oracle Sales Cloud. It’s the smarter sales automation solution that helps you sell more, know more, and grow more.

Will you be at Oracle OpenWorld 2014? So will we! Stay tuned to the VoX blog for when and where you can find us. And don’t forget to drop by and check out Oracle Voice at the Smartphone and Nuance demo stations located at the CX@Sales Central demo area on the second floor of Moscone West.Possibly Related Posts:

We Have Slap Bands

Fri, 2014-08-08 09:34

As part of a secret project Noel (@noelportugal) and Raymond are cooking up, Noel ordered some AppsLab-branded slap bands.

appslab-slap-band-1

The bands were produced by Amazing Wristbands (@AMZG_Wristbands), and Noel has nothing but good things to say about them, in case you’re looking for your own slap bands.

Anyway, I’m sure we’ll have some left over after the double-secret project. So, if you want one, let us know.

Find the comments.Possibly Related Posts: