C4: Content, Context, Collaboration & Community
A nice list this holiday season…Top 10 Takeaways on Oracle WebCenter 12c, The Cloud, and User Experience from OpenWorld 2015
Everyone likes lists. They are easy to follow, easy to cross off, and easy to add to. And since it is the holiday season, and you are (hopefully) putting the finishing touches on your gift giving or meal preparation lists, I thought what better way to summarize what we learned from Oracle OpenWorld 2015 in a Top 10 list. However, one caveat to that is these are not listed in any particular order, and they represent Fishbowl’s perspective on what was shared at the event regarding Oracle WebCenter Content and Portal 12, The Oracle Cloud, and front-end user experience. You can get more information on the items in this top 10 list by listening to the recording of our webinar that we delivered on December 10th.
- Oracle is definitely in the enterprise sync and share space. You’ve probably used Dropbox, Box, or Google Drive, and if you have you would probably agree that they were easy to use. Oracle Documents Cloud Service (ODCS) couples this ease of use with more manageability – especially for Oracle WebCenter Content customers. Content customers can maintain their content repositories on site, and easily and securely share and sync content with ODCS. New in WebCenter 12c is the ability to collaborate on content in the cloud, capture content in the cloud (emails or scanned documents), and mirror content between your on premise WebCenter instance and ODCS.
- Oracle’s clouds offerings help usher in new ways to engage with content and facilitate business processes. For example, you could use Oracle’s Mobile Cloud Service to build a mobile app for human resources to help with employee on boarding. We all have been through the on boarding process before, and in most cases the tasks to complete are contained within archaic HR systems and must be viewed on a desktop. With Mobile Cloud Service, coupled with Oracle’s Process Cloud Service, new employees could go through training videos, ethic courses, etc., on a mobile device – even downloading the videos for watching offline. Then, Process Cloud Service could be used to build a simple form where the user could check off their on boarding list, and any checked off items would trigger a workflow update to managers and HR. Dashboards could also be created for users to see their overall on boarding process status, and gamification elements could be incorporated rewarding employees for prompt training/on boarding.
- Oracle WebCenter has a new interface and it is really cool. Oracle released the ADF-based user interface with 22.214.171.124, but in 12c the new interface is present out of the box and does need to be enabled/turned on. This new UI, based on the Oracle Alta UI is modern, allows for more visual content, and was designed with mobile in mind.
- You can now annotate (mark up) images within WebCenter Content. This feature makes it even easier to collaborate on documents in WebCenter. Annotations include highlighting or redacting text and adding notes or watermarks. This feature should help speed up document-centric workflow processes.
- The Document Imaging Server from Oracle WebCenter Imaging has been consolidated with the Oracle Content Server. No more having to maintain separate repositories for transactional content (invoices) and business content (legal documents).
- WebCenter Portal has made major improvements with contribution, publishing, and mobile responsive. Again, the interface improvements alone will help contributors and developers build, launch and maintain a portal site in less time.
- Hybrid Content Management and Portal deployments may be the most logical progression. Fishbowl’s sees scenarios where WebCenter customers deploy their dev, test and staging environments on premise, and then deploy a production portal or content repository to the cloud using Oracle’s Platform as a Service (PaaS) and Java Cloud Service.
- Customers are talking cloud but don’t necessary have a strategy to get there. Most organizations are using cloud-based solutions (Google Drive, Dropbox, etc.), but some of these may not be approved for use. With Oracle’s comprehensive offerings across content, portal, mobile, workflow, and the cloud, organizations do not need to look outside the Oracle stack to fulfill business requirements. When you consider integrations, interoperability, and scalability, Oracle customers look to benefit from a total cost of ownership perspective.
- The event is growing! Estimated attendance this year was 60,000 people. 5 years ago, my first OpenWorld, it was around 40,000 if I remember correctly. Oracle is investing heavily in The Cloud, business process automation, and user experience, and if OpenWorld attendance is any indication their customer list is growing. Oracle has a great ecosystem of developers, thought leaders, and users. This growing community will only help strengthen the products further.
Again, for more information on any of the items in the list above, check out the recording of our webinar on YouTube.
Fishbowl introduced our Enterprise Support program during the summer of 2014, and since then we have helped numerous customers keep their WebCenter environments running smoothly. Enterprise Support Engineer John Lundgren often talks with WebCenter users who are interested in Fishbowl’s support program. He recently created a list of FAQ’s for those who are considering Fishbowl’s product support or in supplementing their Oracle maintenance agreement with Fishbowl’s enterprise support.
Q: What kinds of support does Fishbowl offer?
A: Fishbowl offers four different kinds of support.
- Product support deals directly with Fishbowl products, and is included with an active maintenance agreement.
- Basic enterprise support supplements an Oracle maintenance agreement by providing personalized service and proprietary knowledge of your WebCenter environment.
- Premium enterprise support includes all features of basic support, as well as an added level of care and attention to ensure fast resolution of issues.
- Administrative support provides assistance with day-to-day tasks like administering security and user access or creating schema rules and profiles to meet business needs.
Q: What does product support provide me?
A: Product support provides break/fix support for the out of the box products. This includes configuration assistance, installation problems, and bug fixes to the product.
Q: My maintenance has lapsed for my Fishbowl products. How do I renew my maintenance?
A: There are a few different ways that this could be done. The easiest would be to reach out to support to begin the process. You can also reach out to your sales representative and ask them as well.
Q: How do I obtain new versions of the Fishbowl products?
A: To get new versions of any of the Fishbowl products, contact Fishbowl support and request them. Fishbowl support can be reached at email@example.com or 952-465-3407.
Q: Can I get new versions of the Fishbowl products or licenses without being current on my maintenance?
A: No. Being current on maintenance is required in order to obtain new versions of products and obtaining licenses.
Q: I am moving the Fishbowl products to a new environment on a new system. Will I need a new license for the Fishbowl products?
A: The licenses for Fishbowl products are based off of the host name of the environment. This is the “HTTP Server Address” of the environment when viewed in the WebCenter Content configuration. If this value changes at all, then a new license will need to be generated for the new system.
Q: I’d like to see a feature added to a Fishbowl product. How would I go about requesting that feature?
A: Simply contact Fishbowl support and we will first ensure that the functionality does not exist or cannot be obtained with the current product. Provided that it cannot be done we will file an “Enhancement Request” (a.k.a. ER) to development. This ER will be evaluated by Fishbowl development and project management to determine if it is feasible during the planning of the next MAJOR release of the product. Fishbowl does not guarantee that all ERs will be implemented.
A customization could also be created to bring that functionality into the product. This customization would have to be created by either Fishbowl’s consulting services or another 3rd party and would not be supported by Fishbowl.
Basic and Premium Enterprise Support
Q: How do I know if Enterprise Support is a good investment?
A: Fishbowl’s enterprise support is aimed at companies whose WebCenter admin is new or even non-existent. If you have someone at your company that knows the products very well then enterprise support may not be the best option for your company.
Q: Does Fishbowl’s enterprise support replace Oracle support?
A: No. Fishbowl is a supplement to Oracle support. You must maintain an Oracle support contract during the duration of the Fishbowl enterprise support contract. You can think of enterprise support as being the system administrator of the WebCenter environment.
Q: Does enterprise support cover the Fishbowl products as well?
A: Yes. However, you must be current on the maintenance for those products in order for them to be supported.
Q: What are the differences between “basic” support and “premium” support?
A: The main difference between the two options is that you can think of premium support being more proactive support and basic is more reactive. The premium provides additional reports sent quarterly about the SR history and a quarter “health check” of the environment where we ensure that there are no underlying issues with the environment.
We provided an extensive overview of the various support offerings we provide for Oracle WebCenter in this webinar. If you would like to hear directly from another WebCenter customer about the benefits they have seen with Fishbowl enterprise support, jump to minute 34. Judy Headrick with Cascade Corporation describes their experience as going from putting out small fires with WebCenter every day, to now blazing a new trail as she has more time to focus on building out value-add business applications.
If you’re interested in learning more about Fishbowl’s product support and enterprise support, visit our website.
The post How Fishbowl’s Enterprise Support Program Keeps Your WebCenter System Running Smoothly appeared first on Fishbowl Solutions' C4 Blog.
What did you miss at Oracle OpenWorld regarding WebCenter, The Cloud, and Front-End Website and Portal Development? Find out in this webinar.
Fishbowl Solutions has been attending and sponsoring Oracle OpenWorld for many years, and every year we get questions from customers asking why they should attend, how is Oracle OpenWorld different from Collaborate, and if they do attend what sessions should they go to? Although there is no single answer to these questions, our general response is OpenWorld provides so many continuous learning, networking, and fun events that going isn’t hard to justify. However, as the old saying goes “you get out of it what you put into it” definitely applies to OpenWorld. The event is so big (60,000+ attendees), so busy (1,000+ sessions), and so much fun (Elton John concert), that first-time attendees and even alumni need to build out their schedules before the event. This can help ensure they are going to the sessions that will teach them something new that they can apply within their work, or they learn about the road map for the product areas they manage so that they can understand and plan for upgrades, new technology, or integrations.
Even with this proactive planning, attending OpenWorld just isn’t an option for all WebCenter customers, so my colleagues and I at Fishbowl will be hosting a webinar on December 10th that will give you a recap of what you missed as it applies to Oracle WebCenter 12c; The Cloud – Sites Cloud Service, Documents Cloud Service, Mobility Cloud Service, and Process Cloud Service; and new front-end development technologies that can be used for WebCenter-based websites and portals. The webinar will include a Q & A session, so even if we don’t cover a topic that you are interested in or have a question about, our WebCenter and Cloud experts will be available to fill you in. The webinar details are included below, and we hope you will be able to join us.
Date: December 10, 2015
Time: 1:00 – 2:00 PM EST, 12 – 1:00 PM CST
Oracle OpenWorld 2015 wrapped 2 weeks ago. For those of you unable to attend, it was sunny all week with temperatures in the 70s, yet clouds were everywhere. My apologies for the pun, but you could have easily not noticed the blue skies and bright sun as The Cloud was really everywhere. Attendees even had the chance to immerse themselves in the cloud with an interactive display consisting of a few thousand plastic balls you could jump into and roll around in.
Sadly I wasn’t able to partake in this fun, but I was able to attend most of the keynotes, so I got pretty well immersed myself. The Cloud was the theme of the keynotes, with Oracle making it very clear that the future of their applications, middleware, and database technologies are in the cloud – as part of their software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS) offerings. In fact, the future is really now as Oracle announced they have over 1,300 customers already using their Oracle ERP Cloud.
All of this is very exciting from an IT and technology perspective, as the cloud makes it easier to innovate and deploy home-grown or 3rd-party applications across business functions. But what about Oracle WebCenter? Can that innovation and deployment flexibility be extended to Oracle WebCenter in the cloud? Not yet, or not entirely. WebCenter is currently in a hybrid mode when it comes to the cloud. WebCenter customers will continue to manage their content on premise, but use Oracle Documents Cloud Service for file syncing and sharing in the cloud. Despite this, Oracle did have some exciting announcements regarding Oracle WebCenter 12c, which was released on October 26th. Here are some highlights:
- User Experience (UX) is a major priority for Oracle WebCenter. UX has been a problem area for WebCenter for many years, but a lot of enhancements have been made that customers should be excited about. I saw a lot of these demonstrated during the WebCenter Portal Strategy and Vision session, and I came away impressed with the improvements they have made with contribution, publishing, and mobility.
Specific examples include a new inline editor (WYSIWYG) entirely written in Oracle’s Application Development Framework (ADF), which will make it easier for contributors to add content to the portal in-context of the page. Overall, the page composer is just more intuitive, and the click stream to add, edit, and publish content on the portal was easy to follow during the demonstration. Lastly, the page templates are now mobile responsive meaning they will adjust for the form factor of the device (desktops, tablets, and smartphones) being used to view the portal.
- WebCenter Content also received some user interface improvements. This includes a new image viewer featuring annotations so users can mark up images. And speaking of images, the imaging server has been merged with the content server.
Fishbowl Solutions will be sharing more about what we learned regarding Oracle WebCenter 12c, Oracle’s cloud offerings, and Oracle’s front-end design and development technologies during a webinar in early December. Check back to this blog or the Fishbowl website for more details soon.
More information on Oracle WebCenter 12c can be found on the Oracle WebCenter blog and within this press release.
For more information on Oracle’s cloud offerings, see this Forbe’s article.