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Video: Oracle Platinum Partner Redstone Content Solutions

Fri, 2015-02-13 08:47

John Klein, Principal of Redstone Content Solutions, sits down with Sam Sharp, Senior Director at Oracle, to discuss Redstone’s expertise in integrating WebCenter products, and tying the entire WebCenter Suite together.

Webcast Tomorrow: Delivering Next-Gen Digital Experiences

Wed, 2015-02-11 07:27

Becoming a digital business is imperative for all organizations that wish to deliver the next wave of revenue growth, service excellence, and business efficiency. Today’s enterprises need to connect “experiences” to outcomes, encompassing the entire customer engagement lifecycle. Line-of-business (LOB) and IT leaders have come to agree on the key business priorities: to grow revenue, acquire and retain customers, and improve customer satisfaction—all while reducing costs and minimizing risk. It’s widely understood that the digital experience (DX) has become the cornerstone for all brand experiences. It’s crucial that organizations get this right since the stakes for getting it wrong are extremely high. 

Think about all the twists and turns that the average customer takes on his or her journey with your brand—all the touchpoints including traditional advertising, social marketing, mobile apps, and website interactions. Collectively, the experiences on this digital journey should connect customers with your brand, products, and services based on your knowledge and insight into their personas and online behaviors. 

In short, the engagement vision of the organization has to match the reality of what customers experience. That’s why innovative marketers rely on digital experience and engagement technologies to engage their audiences, launch new products, establish comprehensive services, and develop new and compelling business models. Marketers have learned how to empower their audiences—including customers, citizens, employees, suppliers, and partners—as well as how to optimize their business operations based on industry-leading digital experiences.

How do you deliver an experience that is frictionless and reflects your understanding of who your customers and audiences are so you can meet their needs, secure their loyalty, and effectively sell your products and services to them? You do it by eliminating information silos and fragmented customer engagement tools by creating a single digital experience platform that can be leveraged across all marketing functions and used to connect marketing to the rest of the enterprise. Digital experiences that are informed by data unify the customer experience and help you build a base of engaged, loyal advocates. 

We invite you to join us tomorrow for a webcast "Delivering Next-Gen Digital Experiences", where Chris Preston will discuss and provide an in-depth look at technologies that enable IT leaders to connect digital customer experiences to business outcomes. Register today!

Oracle Corporation Digital Strategies For Customer Engagement Growth

Webcast: Delivering Next-Gen Digital Experiences - 2/12

Mon, 2015-02-09 15:06
Oracle Corporation Digital Strategies For Customer Engagement Growth Automating Marketing & Customer Engagement

Becoming a digital business is imperative for organizations to deliver the next wave of revenue growth, service excellence and business efficiency. And the stakes are high -- 94% of customers discontinue communications because of irrelevant messages and experiences.

Join this webcast for an in-depth look at technologies that enable IT leaders to connect digital customer experiences to business outcomes. Learn how to:
  • Deliver omni-channel experiences that are seamless, tailored and innovative across Paid, Owned and Earned media
  • Convert unknown audiences to known and involved customers
  • Extend reach and orchestrate engagement across all channels and devices
  • Move Marketing from silo’d technologies to a single Digital Experience Platform that also connects Marketing to the entire organization
Register now for this webcast.

Red Button Top Register Now Red Button Bottom Live Webcast Calendar February 12, 2015
10 a.m. PT / 1 p.m. ET Featured Speaker:

Chris Preston Chris Preston,
Sr. Director
Customer Strategies
Oracle Hardware and Software Engineered to Work Together Copyright © 2015, Oracle Corporation and/or its affiliates.
All rights reserved.
Contact Us | Legal Notices | Privacy

A Primer on Oracle Documents Cloud Service Administration - Part 3

Thu, 2015-02-05 09:26

by Thyaga Vasudevan, Senior Director, Oracle WebCenter Product Management

All this week, we have been covering quick tips on how to get started with Oracle Documents Cloud Service (DOCS) administration. In my first post in the series, I shared how you can easily add a user or a group of users to  DOCS. The second post focused on assigning user quota and how to reset a user's password. In this final post in the series, we will take a look at how to create a Public Link to securely share with external collaborators. We would also discuss how to monitor system usage to optimize services and savings.

And remember, while this is a final post in THIS series, there is much to discuss and discover. So, stay tuned for our next installment and in between, if you have a hankering for more Oracle Documents Cloud Service, don't forget to visit our website loaded with comprehensive demos and materials and catch us at an Oracle Cloud Day near you. For your desk viewing, we now also have the replay of Oracle Cloud Platform Online Forum available.

In the meantime, here we go on to the next two tips on DOCS administration.

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Tip 4. Public Link Policy

As an administrator, you definitely want your end-users to be more productive by getting the most out of the Documents Cloud Service. You also want to ensure that security of documents is maintained.

Creating public links is a very easy way for end-users to create a link to a file / folder and share it externally. Using the admin console, you set policies to enable / disable public links for files/folders by following these steps.

1. Open your web browser and sign in to Oracle Documents Cloud Service as an administrator.

2. Open your user menu in the top right corner and click Administration.

3. Select System-Wide Settings from the left menu.

4. Enable public links to files and folders by clicking Yes.

5. Define the default role for public links. You can choose from Downloader or Viewer.

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Tip 5. Monitor System Usage

We know how important it is to have a pulse on how well the Document Service is being used within your organization. Also, as an administrator, you want to have complete insight into the state of the service.

Oracle Documents Service provides a rich dashboard which has a wealth of information. To get to it, follow the following steps:

  1. Sign in to the My Services Application.
  2. On the dashboard, select the service and click the Overview or Metrics icon on the left side of the page.

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As you can see, Oracle Document Cloud Service is fairly intuitive and user friendly. With comprehensive security and user administration features, it is no wonder that organizations are adopting Oracle Document Cloud Service as their enterprise-class Electronic File Sharing System (EFSS). For more information, visit us at cloud.oracle.com/documents and reach out to our technology experts at a Cloud Day event coming to a city near you.

And, of course, we look forward to hearing from you. So, if you have any questions, comments or need more information, do leave us a comment.

A Primer on Oracle Documents Cloud Service Administration - Part 2

Wed, 2015-02-04 08:13

by Thyaga Vasudevan, Senior Director, Oracle WebCenter Product Management

I kicked off this 3-part series on Oracle Documents Cloud Service Administration yesterday with my post on tips to Add Users. As we discussed, you could do it one user at a time or do bulk import. In my second post today, we will look at Assigning User Quota and Resetting a User's Password.

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Tip 2. Setting User Quota

As an administrator, you want to ensure that you have set the right quota limits for your end users so that they can enjoy the benefits of Document Cloud Service in the most effective way. There are 2 ways to set quota:

System-Wide
  • Open your web browser and sign in to Oracle Documents Cloud Service as an administrator.
  • Open your user menu in the top right corner and click Administration.
  • Select System-Wide Settings from the left menu.
  • Here you can set the default quota per user. Note that this quota will be applied to users that are provisioned later; it does not affect the quota of the existing users.
User-Specific

  • Open your web browser and sign in to Oracle Documents Cloud Service as an administrator.
  • Open your user menu in the top right corner and click Administration.
  • Select User-Specific Settings from the left menu.
  • Here you can change the quota for individual users. Begin entering the user name into the Select User field. Choose the required user from the list and change the quota.

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Tip 3. Resetting a User’s Password

One of the common tasks that administrators of SAAS services have to perform is to be able to reset a user’s password. Of course, it is totally possible for users to do this themselves using the “Forgot Password” feature available on the your service login page at https://myservices.us2.oraclecloud.com/mycloud

If you have to reset an end-users password, follow these quick steps

  • Sign in to the My Services Application.
  • Click the Users tab.
  • Select a user from the list, and then click the Action icon to the right.
  • Select Reset Password.
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So, there you have it. In my final post in this series, we will look at Setting a Public Link policy to allow outside firewall but controlled usage, as well as How to Monitor System Usage. Until then...


A Primer on Oracle Documents Cloud Service Administration - Part 1

Tue, 2015-02-03 08:42

Author: Thyaga Vasudevan, Senior Director, Oracle WebCenter Product Management

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At OpenWorld last year, Oracle announced Oracle Documents Cloud Service - an enterprise-grade, secure, cloud based file sharing and sync solution. The November edition of Oracle Fusion Middleware Newsletter ran a feature on it, giving a general overview of Oracle Documents Cloud Service (DOCS). In addition to strong security features and deeper integration with on-premise content management, one of the best features of DOCS is how quickly you can get it running for use. On this blog, time and again, we would try and get deeper into DOCS use cases and feature/functionality. And if there are topics you would like to see covered, please do let us know by leaving a comment.

As an Oracle Document Cloud Service administrator, you want to be confident your organization is getting the most from the service. In this three-part series, I will walk you through five simple tips to get started and get your users on-boarded to the Oracle Document Cloud Service quickly and easily.

My post today focuses on:

Tip 1: Adding Users to Oracle Documents Cloud Service

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There are 2 ways to provision users to the Document Cloud service:

Option1. Adding Single User at a Time

  1. Sign in to the My Services application.
    a. Please note that you can navigate to My Services by signing in to Oracle Cloud from https://cloud.oracle.com/home.
    b. You can also access the dashboard directly by using the My Services URL, which is dependent on the data center for your service, for example: https://myservices.us2.oraclecloud.com/mycloud

  1. In the My Services application, click the Users tab in the upper right.
  2. Click Add, and then provide first and last name and an email address for the new user, and assign the “Oracle Documents Cloud Service User” role for each user.

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Option 2. Bulk Import Users

You can also add users to the service by importing a set of users from a file. Click the Import button. In the Import Users dialog, select a file from your local system that contains attributes as detailed below.

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The user file contains a header line, followed by a line for each user to be created. Each user line contains first name, last name, and email address:

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First Name,Last Name,Email

John,Smith,john.smith@acme.com

Anne,Taylor,anne.taylor@acme.com


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/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Next, you have to assign the Oracle Documents Cloud Service User role to the imported users using the “Batch Assign Role” option.

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/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";}

Clicking on this option will request you to upload a CSV file.

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/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";}

From the Role drop down, select “Oracle Documents Cloud Service User” and click Assign.

The CSV file contains a header line, followed by a line for each user to be created. Each user line contains only the email address.

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Email

john.smith@acme.com

anne.taylor@acme.com

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";}

And there you have it - it's that simple.

In my next post,we will look at Assigning User Quota and Resetting a User's Password.

University of Melbourne Improves Student Self-Service with Oracle WebCenter

Wed, 2015-01-28 08:40
by Richard Maldonado, Principal Product Manager, Oracle WebCenter

Learn how The University of Melbourne with WebCenter streamlined the student services experience  while also improving operational efficiencies by reducing dependencies on IT.

Established in 1853, the University of Melbourne is a public-spirited institution that makes contributions to society in research, teaching and knowledge transfer. Consistently ranked in the world’s top 50 universities the University of Melbourne is Australia’s leading university. 

Their older Student Portal, which ran on Oracle Portal 10g, required a technology platform replacement and the school desired a modern self-service experience for the students.  Top goals for their new portal included:

  • All student information in one place
  • Richer, more attractive page design
  • Ability to personalize content displayed
  • Administrators can update Portal pages without technical support
  • Handle high load to handle peak registration


Oracle WebCenter forms the basis of the new Student Portal. It surfaces data from multiple applications including learning management, student information systems and delivers a dashboard for students in their busy University life.

To learn more about this WebCenter success, watch this special event featuring experts from University of Melbourne and Oracle Consulting Services.

Cloud Online Forum

Mon, 2015-01-26 10:04

by Eric Jacobsen, Sr. Product Marketing Director, Java Cloud Service

Is your company asking you to rapidly and securely deploy and manage new business applications in the cloud?  Do you need to build a proven, innovative, collaborative, and integrated Platform as a Service?

If so, today is your lucky day!  Oracle is hosting a Cloud Platform Online Forum on Wednesday, January 28 where you can attend live online sessions and hear what IDC Research, innovative clients, and Oracle’s leading experts have to say about Platform as a Service and cloud.  Whether you are a Java or or mobile developer, an Architect, an IT operations manager, or a Business user,  there is a session for you! 

Follow this link to register for this insightful Cloud Platform Online Forum. REGISTER TODAY!

We will kick off the Forum on January 28 at 10AM PST with Robert P. Mahwold, IDC Research Program Vice President as he leads a “Cloud Platform Market Outlook” discussion with Rex Wang, Oracle Vice President.  

They will provide useful tips and solid strategies you can consider as you drive your cloud platform initiatives.  They will discuss how to decide whether public, private or hybrid cloud is best and how your organization might approach moving to the cloud.  You’ll hear IDC and Oracle best practices to developing a roadmap that will get you on your way to cloud computing.  Join us for this inspiring session.

The Middleware General Session begins at 11:15AM PST and we’ll be taking your questions live through the online chat.  7-Eleven's, Greg Haertling, Chief Enterprise Architect and Sr. Director of Software Development will you how 7 Eleven “Accelerated their Digital Transformation with Oracle’s Platform as a Service.”  He will be joined by Oracle’s Siddhartha Agarwal, Vice President, Product Management and Strategy. 

They will discuss how Platform as a Service is driving efficiencies for development, operations and LOB, including highly scalable and cost efficient development & testing in the cloud, delivery of enterprise class cloud & mobile apps, rapid integration of cloud & on-premise investments, and seamless workload portability between on-premises & cloud.

Afterward, you can watch these additional Middleware Sessions in the following tracks:

  • Application Developer Track: Build, Test, Extend Cloud Applications
    • Java App Performance at the Speed of Cloud: Hot Tips for Successful Cloud Development
    • Jazz Up Your SaaS with Oracle PaaS Solutions
    • Mobile Development in the Cloud
  • Middleware IT Operations Track: Integrate, Secure, Manage your Cloud
    • Simplify SaaS and On-premises Integration
    • Extend Your Identity Management Services to the Cloud
    • Top Tips for Managing Your Application PaaS
  • Business User Track: Connect, Collaborate & Analyze in the Cloud
    • Next-Gen Enterprise Content Management in the Cloud
    • Rapid Business Process Automation in the Cloud
    • Unlocking the Power of Business Analytics in Oracle Cloud

You can find the agenda for these sessions here.

There will also be a Database General Session and Database Cloud Platform sessions that you can attend as well.

I hope to see you online for this exciting Oracle Cloud Platform Online Forum.  Don’t forget to REGISTER so you can discover the right strategies for your organization's journey to the cloud!

Now Available: On Demand Webcast - Next-Gen ECM in the Cloud

Thu, 2015-01-22 10:50

Earlier this week, we shared with you a recently published video showcasing why digital businesses are looking at next-generation Enterprise Content Management (ECM) solutions that bridge the gap between cloud and on-premise, providing a single source of record and yet the flexibility to collaborate and engage both within and outside the firewall, securely and anytime. Details on what a next gen ECM solution is, were also shared on a webcast we did a few weeks back. In case you missed it or would like to catch it again, we now have the webcast available on-demand. Check it out and, well.....engage! 

Oracle Corporation  Key to Digital Business Transformation Getting Content Management Right
in the Cloud


Digital business is the catalyst for the next wave of revenue growth, business efficiency and service excellence. Business success depends on collaboration both inside and outside of the organization – with customers, partners, suppliers, remote employees – at anytime, anywhere, on any device.

At the forefront are organizations that are going beyond 1st generation Content Cloud solutions and adopting the Next-Gen of ECM in the Cloud to:
  • Speed decisions by quickly and easily liberating enterprise content and “mobilizing” information in the cloud
  • Deliver best-in-class customer experiences that are frictionless, innovative and secure
  • Avoid unnecessary security risks and proliferation of new information silos associated with first-gen content cloud offerings
Watch our on demand webcast to discover the unique benefits
Oracle Hybrid Enterprise Content Management provides for today’s
digital business.

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Driving Next-Gen ECM Solution For Your Digital Business

Tue, 2015-01-20 07:50

Author: John Klinke, Product Management, Oracle WebCenter

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Are you delivering the best experience for your customers and partners? Are you empowering your employees with anytime, anywhere access to the information they need to excel?  The WebCenter team here at Oracle is focused on solutions that drive your digital business. One of these is a next-generation content management solution that provides frictionless information sharing in the cloud. Check out this video to learn more.

For more information, visit cloud.oracle.com/documents

Webcast: Delivering Next-Gen Digital Experiences

Thu, 2015-01-15 12:06
Oracle Corporation Digital Strategies For Customer Engagement Growth Automating Marketing & Customer Engagement

Becoming a digital business is imperative for organizations to deliver the next wave of revenue growth, service excellence and business efficiency. And the stakes are high -- 94% of customers discontinue communications because of irrelevant messages and experiences.

Join this webcast for an in-depth look at technologies that enable IT leaders to connect digital customer experiences to business outcomes. Learn how to:
  • Deliver omni-channel experiences that are seamless, tailored and innovative across Paid, Owned and Earned media
  • Convert unknown audiences to known and involved customers
  • Extend reach and orchestrate engagement across all channels and devices
  • Move Marketing from silo’d technologies to a single Digital Experience Platform that also connects Marketing to the entire organization
Register now for this webcast.

Red Button Top Register Now Red Button Bottom Live Webcast Calendar February 12, 2015
10 a.m. PT / 1 p.m. ET Featured Speaker:

Chris Preston Chris Preston,
Sr. Director
Customer Strategies
Oracle Hardware and Software Engineered to Work Together Copyright © 2015, Oracle Corporation and/or its affiliates.
All rights reserved.
Contact Us | Legal Notices | Privacy

The RedstoneXperience

Tue, 2015-01-13 07:29

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Redstone Content Solutions Guest Blog Post

At Redstone Content Solutions, our #1 priority is enabling your business with WebCenter.   

We continually strive to earn your trust and believe WebCenter initiatives are most successful when a strong working relationship exists.
Redstone has developed a hybrid project methodology that incorporates Agile principles, years of WebCenter experience, and client feedback relating to their own best practices, governance guidelines and mandates.  We call this the RedstoneXperience.
Understanding that no two engagements are identical, Agile & Scrum aspects of the RedstoneXperience enable our team to proactively identify changing requirements and analyze remaining tasks. 
Our team utilizes Scrum, a Pathway centered on the Empirical Process Control Model to provide and exercise control through frequent inspection and adaptation. 
RedstoneXperience provides working solutions and visible progress on a frequent basis so that stakeholders are better equipped to make informed decisions.   
We are committed to your success, and have found that employing the RedstoneXperience improves project outcome, accelerates solution understanding, and shortens the learning curve to self-sufficiency.

To learn more about the RedstoneXperience, please follow the links below. 

Our Process. Project Phases. Team Members. Management Tools.

Redstone Content Solutions…We Deliver

Oracle Documents Cloud Service R2 – Now Available!

Thu, 2015-01-08 12:38
By: John Klinke, Oracle WebCenter Product Management
Business success depends on effective collaboration both inside and outside of your organization – with customers, partners, suppliers, remote employees – anytime, anywhere, on any device.
The latest release of Oracle Documents Cloud Service came out this week, and it delivers on this promise. With its fast, intuitive web interface and easy-to-use desktop and mobile applications, people can view and collaborate on files even when offline, keeping your organization running efficiently and your employees staying productive from any location.
Improved User Experience Getting employees started on Oracle Documents Cloud Service has never been easier. New users now have access to welcome tours to educate them on how to use each client. Overlay help is also available to point out features. Welcome emails have been updated to provide new users extra guidance in getting started and the online help provides quick answers to frequently asked questions.
Enhanced Productivity Improving productivity when it comes to content collaboration is one of the key objectives of Oracle Documents Cloud Service. Productivity improvements in this release can be seen across all the end-user applications – web , desktop, and mobile.  For quickly navigating to the most important files, you can now mark content as a favorite from the web UI and access all your favorite files with one click.  Another new capability is the ability to reserve content for editing so others are notified that you are working on it.  For mobile users, this release includes updated mobile apps with improvements around managing and sharing documents and folders from your smartphone and tablet. 
Increased Security

This release of Oracle Documents Cloud Service includes additional security around the use of public links for content sharing. Public links now have optional expirations dates for you to control how long links are active. You can have added security around your public links by setting up access codes, an 8-character or longer password that must be entered for anyone to access your link.

Seamless Integration The Oracle Documents Cloud Service Developer Platform also saw numerous improvements in this release. Both the REST APIs and the embedded UI capabilities were enhanced to make it easier for customers and partners to integrate document-centric collaboration into existing applications and business processes. Developer platform enhancements include additional APIs for securely managing folders and fetching user information. For embedding Oracle Documents Cloud Service into other applications, enhancements include support for previewing documents and videos in an embedded iFrame as well as role-based embedded links.
Oracle Documents Cloud Service is Oracle’s next-generation content collaboration solution. Combined with Oracle WebCenter, you get a unified hybrid ECM solution for secure cloud-based content collaboration tied back to your ECM system of record, minimizing the costs, risks and complexity of managing your enterprise content.
Next-Gen ECM  Oracle Documents Cloud Service delivers next-generation ECM  -- providing file synchronization and sharing capabilities. Employees need these functions to address the control and security your organization requires. Oracle Documents Cloud Service has to tools to provide the hybrid solution of secure cloud-based file sharing and collaboration, as well as on-premise ECM integration that embodies a Next Generation Content Management System. 
For more information about Oracle Documents Cloud Service and Oracle’s hybrid ECM solution, please visit: https://cloud.oracle.com/documents
To make a purchase, you can do so here

Content Server Administration Training

Mon, 2015-01-05 12:58

Redstone Content Solutions wants to help you kick off the New Year right by assisting with your New Year’s Resolution to train all of your Administrators on Oracle WebCenter Content.  


Join Redstone on January 19th for an Open Enrollment Content Server Administration Training Course.   
This comprehensive five (5) day course focuses on implementation tasks and administrative skills within the Oracle Content Server.  Participants will learn to identify administrative responsibilities and security concepts. They will also learn to implement role-based and account-based security models.  Performance tuning tips and tricks are discussed.   For additional information please see the overview and agenda on Redstone's website HERE
If you would like to register for this class please contact Michael Lawrence of Redstone (mlawrence@redstonecontentsolutions.com)